Frontline work has never been more stressful and demanding. The mass exodus of workers who are burnt out due to the realities of the pandemic workplace has taken a toll on frontline industries. With this shift, how can companies change their approach to retain their talent, specifically frontline workers?
The World Economic Forum found that 40% of the global workforce is considering quitting their jobs this year. Many of them are frontline workers — like hospitality staff, health care workers, restaurant employees, and retail associates — who are calling it quits. In fact, during every month of 2021 so far, 5% of the restaurant workforce has resigned.
In this increasingly digital world, companies can leverage workplace technology to build a better employee experience for frontline workers. We explore this in depth in a Training Industry article.