- Who are we?
- How do we collect Personal Data?
- What do we use your Personal Data for?
- Who do we share your information with?
- Our lawful basis for processing your Personal Data
- What are your rights?
- How do we protect your Personal Data?
- How long do we keep your Personal Data for?
- International Data transfers
- Links to Third-Party Websites
Who are we?
We are Beekeeper Holding, Inc. (referred to below as “Beekeeper” or “we” or “us,” which includes Beekeeper USA, Inc., Beekeeper AG and our other group and affiliated companies), a global software company offering a hosted software-as-a-service mobile communication solution (the “Beekeeper Platform”) that is accessible via the internet or our app for the world’s frontline employee / non-desk workforce (referred to below as “Beekeeper” or “we” or “us”).
For the purposes of the EU’s General Data Protection Regulation (GDPR), Beekeeper AG is the Data Controller of the Personal Data that we collect from you. Our registered address is Beekeeper AG, Hardturmstrasse 181, 8005 Zürich, Switzerland.
Our representative in the EU is Beekeeper GmbH, c/o WeWork, Warschauer Pl. 11-13, 10245 Berlin, Germany.
If you have any questions about this policy, you can contact our Data Protection & Privacy Officer at: firstname.lastname@example.org
For the purposes of this policy ‘Personal Data’ means any information which is related to an identified or identifiable natural person.
The Services are not intended for children and we do not knowingly collect data relating to children.
How do we collect Personal Data?
|Activity||Personal Data that may be collected|
|Visiting our Website|
Clear GIFs, pixel tags and other technologies: We may use clear GIFs (also referred to as web beacons, web bugs or pixel tags), pixel tags and other technologies, in connection with our services to, among other things, track the activities of users of our services, help us manage content, and compile statistics about usage of our services. We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, to identify when our emails are viewed, and to track whether our emails are forwarded.
|Using the Services||When our Customer engages us to provide you with our Services, we collect and use personal data when we have a valid business reason to do so in connection with those Services and our contractual agreements with our Customers. In the context of providing Services to the Customer, Beekeeper also processes personal data of individuals who are not directly clients such as the Customer’s employees. |
Such data might be:
Where we need to collect personal data by law, or under the terms of the Master Subscription Agreement, and you fail to provide that data when requested, we may not be able to provide the Services or provide them at the desired quality and/or functionality.
|Attending Professional Events||Contact information, including name, mailing address, phone number, email address and contact preferences|
|Accessing Third-Party Services||Contact information, including potentially your name and email address|
Any username you may have on that other site or platformAdditional information that the third party has elected to make available to Beekeeper to facilitate the integration Any other information you may make available to the public or authorized users of the Third-Party Services.
|Other activities that result in data collection||We also receive other information when submitted to our Website or in other ways, such as if you participate in a focus group, contest, activity or event, apply for a job, enroll in a certification program or other educational program hosted by Beekeeper or a vendor, request support, interact with our social media channels or otherwise communicate with us.|
|Requesting Marketing Materials|
|Recruitment||When you apply for a job at Beekeeper, we will collect and process your personal data. As a general matter, the data we collect regarding our job applicants includes|
|Employees and External Resources||When you work at Beekeeper, we will collect and process your personal data. As general matter, the data we collect from our employees (this including also external resources cooperating with Beekeeper) includes: |
|Accessing our Beekeeper Offices|
When you access our offices, we process your personal data in order to provide you with certain facilities, to control access to our buildings, and to protect our offices, personnel, goods and confidential information.
The personal data we collect is generally limited to your name, contact information, location, and the time you enter and leave our office.
Visitor records and access badges
We require visitors to our offices to sign in at reception and we keep that record of visitors for a short period of time. Visitors to our offices may be provided with a temporary access badge to access our offices. Our visitor records will be used to verify that access badges are returned, to look into a security incident and for emergency purposes (for example, if an office needs to be evacuated).
We may monitor and log traffic on our Wi-Fi networks. This allows us to see limited information about a user’s network behavior, but will also include being able to see at least the source and destination addresses the user is connecting from and to.
We process such personal data for our legitimate interest in protecting our offices, personnel, goods and confidential information and legitimate interest in preventing and detecting crime, and establishing, exercising and defending legal claims.
What do we use your Personal Data for?
We use the Personal Data we collect from you for the following purposes:
- Provide, update, maintain and protect our Services, Website and business. This includes the use of information to support the delivery of the Services under the Master Subscription Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at a user’s request.
- Optimize the Website and your experience on it. For example, to ensure that the content of the Website is presented on your computer as efficiently as possible, as well as for troubleshooting, data analysis, testing, research, and statistical purposes.
- To develop and provide search, learning and productivity tools and additional features. We try to make the Services as useful as possible. For example, we may improve search functionality by using Personal Data to help determine and rank the relevance of content, channels or expertise to a particular Authorized User, make Services or third-party service suggestions based on historical use and predictive models, or identify organizational trends and insights to customize a Services experience or create new productivity features and products. From time to time, we may also send surveys through our product to assess the engagement of users and get useful suggestions to improve the services.
- To send emails and other communications. We may send you Service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings and important Services-related notices, such as security, privacy and fraud notices. These communications are considered part of the Services and you may not opt-out of them.
- To market our products and services. We sometimes send emails about new product features, promotional communications or other news about Beekeeper. These are marketing messages, so you can control whether or not you receive them. You can manage those preferences or even opt-out by clicking on the dedicated link in those messages.
- To organize events. We sometimes organize events and other activities for our Customers, employees and/or prospects.
- For security reasons. As part of our efforts to offer you robust and strong security when using our Website and Services.
- For billing, account management and other administrative matters. We may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.
- To Comply with Our Legal or Contractual Obligations. For example, we may use Personal Data to identify Website visitors, including for account authentication purposes; to carry out our obligations and enforce our rights under any contracts to which we are a party; and to respond to valid legal requests for information.
- Fraud and Illegal Activities Prevention. We may use Personal Data to prevent, protect against, investigate, or prosecute any fraud, abuse, or other misuse or illegal activity using our Services.
Failure to provide such personal data might result in Beekeeper’s inability to fulfill the above-listed purposes.
Who do we share your information with?
We may share Personal Data with our partners (e.g. marketing, education, distribution, and reseller partners, online marketplaces, data hosting providers and other service providers) and affiliate Beekeeper companies who perform one or more of the functions or purposes outlined above on our behalf.
Specifically, we may disclose Personal Data that we collect or that you provide to us in the following circumstances:
- To our partners, service providers and other third parties with whom we share Personal Data to support our efforts to provide and promote our Services (e.g. to analyze data, host data, provide customer support, teach courses related to our products, and deliver online and offline marketing communications).
- As required by law, such as to comply with any court order, subpoena or other law or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a governmental or regulatory request.
- To related Beekeeper entities, for customer support, marketing, technical operations, and account management purposes.
- To buyers or other successors in the event of a merger, sale or transfer of some or all of Beekeeper’s assets.
Third parties with whom we share Personal Data are bound by all relevant and applicable data privacy laws and/or terms of confidentiality
Our lawful basis for processing your Personal Data
In certain jurisdictions, we may process Personal Data only if we have a lawful basis on which to do so. The lawful basis for the processing described above includes:
- Performance of the Contract. Sometimes, such as when we use your contact information to send you the information you have requested, the reason we process Personal Data is to perform the service which you have requested.
- Legitimate Interests. In many cases, we process Personal Data because it is in our legitimate interest to do so, and that interest is not overridden by your privacy interests. This applies, for example, when we process Personal Data as part of our fraud prevention program, where our legitimate interest is in ensuring the appropriate use of our services and products, or to collect business analytics data, where our legitimate interest is in improving our business, services, and products.
- Consent. In some cases, we do not process your Personal Data unless we have your consent to do so.
- Legal Obligation. In some cases, we collect, process, and share Personal Data because we have a legal obligation to do so. For example, if we are subject to a valid legal process, we may have no choice but to provide the requested information.
What are your rights?
Beekeeper is a global company and as such we collect personal information from individuals all over the world. We strive to comply with all applicable privacy and data security laws around the globe, including General Data Protection Regulation EU2016/679 (“GDPR”), the Swiss Federal Act on Data Protection (“FADP”), the California Consumer Privacy Act of 2018 (“CCPA”) and other applicable laws.
Your GDPR, FADP and California Privacy Rights.
Where GDPR, FADP and CCPA apply, you may have certain rights you can exercise under certain circumstances. These may include:
- Right of Access/Right to Know/Right to Data Portability: You have the right to request that we disclose to you the Personal Data we collect, use, or share about you, as well as information about our data privacy practices.
- Right of Erasure/Deletion: You may have the right to request that we delete the Personal Data that we have collected from you or about you.
- Right to Object: You may have the right to object to, or opt-out of, certain processing that we carry out with your Personal Data.
- Right to Rectification: You may have the right to update or to correct any incomplete or inaccurate Personal Data that we hold about you.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
- Right to Lodge a Complaint: Under GDPR you have the right to lodge a complaint with an appropriate data protection authority if you have concerns about how we process your Personal Data.
For any other requests to exercise your GDPR, FADP and CCPA privacy rights, please email us at email@example.com.
Please note that to protect the security, confidentiality, and integrity of your Personal Data, we may need to verify your identity before processing your request. In some cases, we may need to collect additional information to verify your identity, such as a government-issued ID.
If you are subject to CCPA, we currently do not share or disclose your Personal Information to third parties for the third parties’ direct marketing purposes. If we change our practices in the future, we will implement an opt-out policy as required under California laws.
Finally, under the CCPA you may exercise these rights yourself or you may designate an authorized agent to make these requests on your behalf. If you choose to do that, we may seek additional information to ensure that you have actually designated the agent to make the request.
How do we protect your Personal Data?
We take the security of your Personal Data very seriously and work hard to protect it from loss, misuse and unauthorized access or disclosure.
We are not in the business of selling personal data or information. We do not sell any collected Personal Data or Information. Personal Data or Information that is collected by us as a result of your visiting our website or using our product and services in any form, is only processed for that purpose or any other purpose that you consent to us.
How long do we keep your Personal Data for?
With regards to Personal Data collected while using our services, we will retain such Personal Data in accordance with our Customer’s instructions, including any applicable terms in the Master Subscription Agreement, and as required by applicable law. The deletion of Customer Data and other use of the Services by the Customer may result in the deletion and/or de-identification of certain associated other Information.
International Data transfers
As we are a global organization, we may need to transfer Personal Data to, or allow it to be accessed by, our Beekeeper entities in Switzerland, the EEA, the USA and elsewhere in the world.
We use the EU’s approved Standard Contractual Clauses (“SCCs”) for the transfer of Personal Data collected in the European Economic Area and Switzerland to third countries that do not provide the same level of protection as Swiss or European law.
Links to Third-Party Websites
The Website may contain links to other websites for additional information and convenience. Beekeeper does not control those other websites, endorse or make any representation about other websites, and is not responsible for the privacy practices of those other websites.
Last Update 18 November 2022