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How to Gather Better Real-Time Feedback with Employee Survey Chatbots

When fine-tuning any aspect of your business – such as a communication strategy or operations efficiency – honest feedback is always key. The quality and degree of honesty will also depend on whether you choose to make the responses to a survey or campaign anonymous.

With an anonymized employee feedback survey, your employees are informed that their response will be anonymous. Statistically, given these conditions, recipients are both more apt to respond and to provide valuable, truly candid feedback.

One strategy for administering anonymized employee surveys is to incorporate a chatbot. Chatbots take employee surveys to the next level because this kind of AI is designed for the kind of anonymous polling you need to get essential, actionable insights into:

  • The health of your company culture
  • Gaps in team or departmental internal communication
  • Current employee engagement levels

Move Your Employee Feedback Online

Beyond being a significant step towards simplifying internal communication, employee surveys can help navigate companies in the right direction for further success as they collect and represent the voice of the employees. The feedback collected from your workforce with these surveys can therefore help identify issues before they become critical and inspire companies to review organizational strategies, if necessary.

Traditional data collection methods, such as written questionnaires, are extremely time-consuming and cost-intensive which has prevented companies from conducting multiple surveys every year. Due to the infrequent distribution of surveys, employers load forms with a backlog of questions that are frustrating for employees to complete. Response rates for well-written surveys reach 60% at best.

Chatbots Help Achieve Greater Workforce Alignment

Beekeeper has developed an intelligent chatbot to solve the internal communication issues that manually-deployed employee surveys present. Think of employee feedback surveys as a tried-and-true way to consistently take the pulse of your workforce in real-time by asking specific questions that target areas of improvement. Screenshots of an admin view of an anonymized employee survey on a laptop, with an employee survey being conducted by a chatbot on a mobile device.

“We deliberately programmed the chatbot tool to offer robust functionality while maintaining a simple user experience. It was important for us to give administrators a communication tool that would make surveys easier to deploy while increasing response rates, giving companies better data to analyze,” said Flavio Pfaffhauser, CTO of Beekeeper. Administrators have the option to schedule surveys and ask structured questions. They can monitor response rates using a variety of analytical tools and drive success through targeted automated follow-ups. Responses to employee’s answers are automated which provides the feeling of a personal conversation.

Build an Engaging Employee Communication Hub

The intelligent chatbot feature embodies the Beekeeper philosophy: reach every employee in a straightforward and efficient way. Real-time communication and immediate feedback continue to make the Beekeeper team communication app an increasingly fundamental part of daily operations by serving as a hub for internal team communication, empowering employees, mobile communication, and providing management with data-driven insights.

Download our Real-time Employee Feedback Checklist to start creating a tailored employee survey that delivers actionable results to improve your bottom line.