The 2023 Trends Report combines insight from over 6,000 frontline managers and workers. The 2022 report was downloaded over 1,000 times by frontline leaders in over 50 countries.

These trends & predictions will help your company drive meaningful change in 2023. Together we can empower frontline workers and solve the “great frontline disconnect.”

High turnover and low engagement continue to create challenges for frontline-majority businesses. In short, hourly shift workers want better pay, equitable treatment, and safer working conditions. If unmet, businesses run the risk of losing scores of essential workers.

In addition to providing bonuses, raises, flexible shifts, and more, companies are also re-evaluating health and safety conditions — particularly for essential workers. The nature of frontline work often comes with potential health and safety risks for employees.