In the always-on world of hospitality, your frontline employees work at any and all times of the day and night. Yet it’s vital that your entire staff gets the same information, regardless of when or how often they work — especially in times of crisis.
Without a solid communication plan that caters to frontline employees’ needs, you run the risk of a chaotic internal environment, which ultimately leads to a negative guest experience. And when a crisis hits — like a natural disaster, a live shooter situation, or a flu outbreak — inconsistency or errors can have far more serious and tragic repercussions.
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