The Great Resignation has changed the way companies look at talent – especially their frontline employees. The labor shortage that followed COVID-19 has massively impacted every industry worldwide.
Frontline workers are in short supply, and the demand for their talent is at a tipping point. That’s why in 2022, there is only one critical focal point top of mind for almost every business: hiring and retaining employees. Which, as we know, begins with the employee experience.
With frontline-majority organizations ready to make fundamental, systemic changes to the employee experience for hourly workers, we thought it was important to find out exactly what these employees wanted at work. So, we asked. Their responses, combined with in-depth, independent research, identified top trends businesses need to prepare for in the next year.
In this report we reveal:
- Key findings from our first-ever frontline worker survey
- Top frontline trends that will transform the future of work for frontline employees
- Actions businesses can take to improve their frontline employee experience