Employee Experience: The Heart Of Hospitality Innovation For The Next 10 Years

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Is your hotel staff checked out? Your employees are the heart of your business and employee engagement is crucial in order for it to thrive. By giving your staff the tools they need to make their jobs easier, more fulfilling, and remove any communication barriers, they will be able to provide an exceptional guest experience.

In this webinar, you’ll learn:

  • the current state of hotel employee turnover and disengagement
  • how to cure poor communication across shifts and locations 
  • ways to improve task management and daily operations
  • the importance of a simple user experience when it comes to employee technology and much more!
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Highly experienced global business executive with a career marked by consulting hotel companies to align business priorities and information technology investment. Helping hotel companies embrace new trends in technologies and strategies to drive customer loyalty, increase revenues, and define and deliver a better/unique guest experience. Recognized and respected as a highly innovative visionary and proven leader in the hospitality space.

Management consultant and people analytics ninja turned visionary HR Tech entrepreneur, Arnaud today spends all his time thinking about how to help organizations take their Employee Engagement initiatives to the next level. With Hyphen, he is on a mission to build the most accessible technology to measure engagement, open up two-way conversations, surface opportunities, build trust within organizations and prioritize the most critical actions that leaders should take. In his spare time, Arnaud competes in the San Francisco Taqueria consumption league and considers himself a Level 10 connoisseur.

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ABOUT BEEKEEPER

Beekeeper is a mobile-first communication platform that reaches every shift, location, and language through real-time messaging and targeted streams. Managers keep frontline teams productive and turnover low by automating workflows, while leveraging an analytics dashboard to measure engagement. Beekeeper integrates with existing operational systems and makes them accessible in one central portal. The company is based in Zurich and Oakland and supports users in more than 130 countries. Clients include Domino’s Pizza, Hilton, Heathrow Airport, Seaboard Foods, and Mandarin Oriental. 

ABOUT ALICE

Manage staff work and guest communication across departments with the ALICE operations platform. By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world’s leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World.