Case Study: InterContinental Miami

“We heard a lot of 'sorry I didn't know' before Beekeeper. This app takes away the error of employees being told the wrong time."

InterContinental Hotels & Resorts, Miami is a full-service hotel that has 600 employees over 33 departments, and its extensive facilities include a spa/fitness center, a pool/pool bar, two restaurants, FedEx, Starbucks, as well as a few other vendors. As a luxury bay front property, this is a very popular destination for vacationers and business travelers alike. Many events are hosted here ranging from weddings to large conventions.

Since 375 of their employees don’t use email, communicating with that 63% was a challenge. Information was presented in the form of bulletin boards and digital displays, but it was clear employees were not regularly viewing these updates or paying close attention to the details. Additionally, it was hard to promote the mission and corporate values in a tangible way that would resonate with everyone.

With Beekeeper, InterContinental Miami now has a mobile-first communication platform that reaches every single employee, improves operations for a better guest experience, and reinforces corporate values.

The case study will reveal how Beekeeper helped InterContinental Miami to:

  • Keep their employees informed and connected during Hurricane Irma
  • Distribute crisis and open enrollment communications
  • Increase productivity and employee engagement

“Beekeeper is helping us communicate much more efficiently. Before Beekeeper, we would post information a week before an event and colleagues would say they didn’t know about it. Now we share event details a week prior, the same timeframe as before, but everyone knows about it.”

Jozenia Cruz, Human Resources and Talent Engagement, InterContinental Hotels & Resorts