Weathering the Storm and Preparing for Business Recovery

May 19, 2020

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About the Webinar

The next normal is defined by a high degree of uncertainty and a hyper-focus on safety for both guests and employees. Someone’s life may depend on how every single employee respects the new safety protocols, so effective communication and training is critical. With millions of employees not being on property at this time and with physical distancing restrictions, traditional means of in-person communication are no longer an option.

How will hoteliers ensure that essential safety protocols will be carried out consistently at every touchpoint with guests? How will they keep employees feeling motivated and valued through these difficult times? A panel of global hospitality experts will discuss how they are tackling the challenges at hand, keeping in mind the regional variables and where they lie on the recovery curve.


In this webinar, experts will discuss how to:

  • Communicate effectively when physical distancing is a requirement
  • Ensure all employees understand and respect the new safety protocols
  • Keep morale high through times of uncertainty
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James Lemon       

Jeff David     


Lisa Lombardo      





  • James Lemon, Founder & CEO at The Growth Works and Strategy & Innovation Lead, Commercial & Technology at IHG

    With over two decades of driving strategy, commercial, and operations within global brands across travel and hospitality, Founder James Lemon brings deep domain expertise, insights, and broad perspective to every project. James leads The Growth Works, a hospitality consultancy bridging Strategy, Commercial Operations, and Partnership Innovation. Right now he is focused on helping hoteliers and chains recover from the crisis with a Recovery Package covering commercial opportunities, the operational cost base, and organization initiatives.


  • Jeff David, President of the Fitler Club in Philadelphia and Founder of Jeff David Hospitality

    A former Hotelier of the Year, Jeff David has a pedigree that spans over twenty-five years and is a leader in the hospitality industry in opening luxury properties. Jeff’s expertise in the hotel start-up space credits him in opening $1.7 billion dollars’ worth of high-profile luxury assets in Aspen, Anguilla, Times Square, Nantucket, Washington DC, and Los Angeles. In 2018, he founded his company, Jeff David Hospitality, to scale his experience into other facets of the service industry, with partners and clients in the private aviation, solar powered marine residences, and social impact space. His current position is the President of The Fitler Club in Philadelphia, best described as a hybrid business model that combines Equinox, WeWork, and Soho House in a 130,000 square foot private club.

  • Lisa Lombardo, Chief People and Culture Officer, HDG Hotels

    Lisa has worked in a coaching, strategy, and fund development capacity within a variety of industries including: nonprofit, finance/banking, higher education, arts and culture, manufacturing, televised and other high-profile event production, and hospitality. As HDG’s Chief People and Culture Officer, Lisa manages all things engagement – internally and externally. Internally, she works with leadership and creates programs to help ensure that team members who are onboarded actually feel on board and stay onboard. Externally, she represents the HDG brand – its mission, vision, values – in advocacy, community outreach, and public and partner relations. She also oversees communications, payroll, and human resources within the Office of People and Culture.

  • Andrada Paraschiv, Head of Hospitality, Beekeeper

    As Head of Hospitality, Andrada leads Beekeeper’s effort to help hospitality organizations improve communication and ultimately drive employee engagement and performance. Previously, Andrada served as Executive Director, Luxury Internal Communications and Engagement at AccorHotels and Executive Director, Communications & Strategy at Fairmont Raffles Hotels International. In that capacity, she collaborated with Beekeeper to bring the nearly 50,000 frontline employees working together as one dispersed, yet united, team. Andrada also served as a consultant with McKinsey & Co., working on strategy and organizational transformations with large multinational companies in the EMEA region. She holds an MBA from the Wharton School and an MA in International Studies from University of Pennsylvania.