The Hotelier’s Guide to Mastering the Next Normal

June 2, 2020

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About the Webinar

The next normal is defined by a high degree of uncertainty and a hyper-focus on safety for both guests and employees. Someone’s life may depend on how every single employee respects the new safety protocols, so effective communication and training is critical. With millions of employees not being on property at this time and with physical distancing restrictions, traditional means of in-person communication are no longer an option.

How will hoteliers ensure that essential safety protocols will be carried out consistently at every touchpoint with guests? How will they keep employees feeling motivated and valued through these difficult times? A panel of global hospitality experts will discuss how they are tackling the challenges at hand, keeping in mind the regional variables and where they lie on the recovery curve.


In this webinar, experts will discuss how to:

  • Communicate effectively when physical distancing is a requirement
  • Ensure all employees understand and respect the new safety protocols
  • Keep morale high through times of uncertainty
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  • Terry Kwan, Head of People Development, Swire Hotels

    Terry Kwan is currently the Head of People Development of Swire Hotels. He has over 28 years of HR management experience across hospitality, exhibition and convention, and facility services industries. With his notable experiences, he has led the team in strategic HR planning, performance management, compensation and benefits, talent development and management coaching. Launched in 2008, Swire Hotels is a group of individual hotel brands who set out to craft extraordinary hospitality experiences for our guests. In 2013, Swire Hotels set up Swire Restaurants to manage its growing roster of stand-alone restaurant operations. With the rapid expansion, Swire Hotels and Swire Restaurants have more than 2,800 team members in total.
  • Edward Gallier, Head of Learning at Jurys Inn & Leonardo Hotels in the UK and Ireland 

    Edward is a People Development Specialist with 25 years working within the lifestyle industries of hospitality, leisure, and tourism gaining experience in business operations and human resources. Edward is a chartered member of the CIPD, past chair and committee member of FLIGHT (Future Leaders in Global Hospitality and Tourism), Member of the Trainers Learning Skillnet panel (Ireland), and a Bacchus Society Mentor of the year winner at Oxford Brookes University. He is also a member of the Hospitality Apprenticeship Board responsible for overseeing the external quality assurance (EQA) of endpoint assessment. Edward has been working with the organization since 1999, which has always had a good reputation for its learning offering within the hotel sector and has been a good aid for recruitment and retention. 

  • Panos Almyrantis, General Manager, Daios Cove Luxury Resort & Villas and Vice President of the European Hotel Managers Association

    Panos Almyrantis has an academic background in post-graduate studies in the United States and distinctions in sales management, operational services, and hotel management in Greece and abroad.  He was awarded as an esteemed European Hotel Manager in 2014 by the European Association of Hotel Managers.
  • Andrada Paraschiv, Head of Hospitality, Beekeeper

    As Head of Hospitality, Andrada leads Beekeeper’s effort to help hospitality organizations improve communication and ultimately drive employee engagement and performance. Previously, Andrada served as Executive Director, Luxury Internal Communications and Engagement at AccorHotels and Executive Director, Communications & Strategy at Fairmont Raffles Hotels International. In that capacity, she collaborated with Beekeeper to bring the nearly 50,000 frontline employees working together as one dispersed, yet united, team. Andrada also served as a consultant with McKinsey & Co., working on strategy and organizational transformations with large multinational companies in the EMEA region. She holds an MBA from the Wharton School and an MA in International Studies from University of Pennsylvania.