Communicating With Your Retail Employees During a Crisis

About the Webinar

The retail industry has been one of the most-impacted industries during the coronavirus pandemic. As retail businesses around the world try to adjust to the new normal, business continuity is more important than ever. That’s why clear, transparent communication during these difficult times is critical, especially with frontline retail employees who can't work remotely and don't have access to traditional communication methods like email.

We sat down with Sarah Cousin, Chalhoub Group’s Head of Internal Communication, to find out how one of the largest retail operators in the world is staying connected with their 12,000 employees during the coronavirus and maintaining business continuity.

In this webinar, our experts share:

  • Actionable insights on how to keep your employees up-to-date
  • Tips on maintaining employee engagement during times of uncertainty
  • How to be authentic and transparent in your messaging

 

Watch Replay
  workers together in a boat

 

Watch the Recording

Characters from different departments being connected together by digital devices

Valentina profile picture       

 

Sarah Cousin profile picture

     

   

      

 

 

 

Moderator:

  • Valentina Ricupero, Head of Customer Success, Beekeeper

    Valentina is an award-winning professional with over 13 years of experience in business development, project management and innovation.

    As Head of Customer Success, she leverages her leadership experience to help grow and develop the Customer Success Team. On a daily basis, Valentina and her team inspire and guide Beekeeper’s customers to maximize the impact of the Beekeeper app in their organization. 

    Using human-centered and agile methodologies, Valentina helps Beekeepers’ customers throughout each phase of their journey: from defining their strategy and goals to planning the technical implementation and measuring business impact.

 

Guest:

  • Sarah Cousin, Head of Internal Communication, Chalhoub Group

    With 13-years of experience in marketing and communications, Sarah is in charge of People Communication at Chalhoub Group. She has worked in several areas of the business at Chalhoub Group, from Strategic Marketing; strengthening the marketing community, Brand Development by working on the creation of retail concept stores, to Corporate Communications, Brand image, and most recently People Communication within HR.

    Sarah helps leaders strengthen their internal communication to enhance the employee experience and engagement through consultancy and the range of communication channels that she manages. She also works with HR heads of competence to have a holistic employer branding internally and externally to attract and retain talents.



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