LumApps and Beekeeper FAQ

There are no immediate changes to your experience. Your platform, support team, and contracts remain exactly as they are today.

What’s exciting is what this means for the future: by joining forces with LumApps, you’ll gain access over time to a broader set of capabilities across communication, learning (LMS), content management (CMS), and AI-powered personalization, all while continuing to benefit from Beekeeper’s deep focus and innovation for frontline teams.

We’re committed to delivering even more value without disrupting the tools and workflows you rely on.

Yes, all existing contracts remain fully valid and unchanged. Your current terms, contacts, and support remain unchanged.

For now and in the coming months, your current pricing will remain unchanged. Our pricing strategy will be refined to reflect the enhanced value of the combined offering as we add value to the current products. We anticipate offering new packages or add-ons for those who wish to add new features. Any future updates will be clearly communicated with ample notice.

Your existing support contacts and processes will remain in place. Any changes will be communicated directly and well in advance.

Yes. You can continue to use Beekeeper without disruption. There are no plans to discontinue the platform in the near term. ​​For now, we don’t plan any service disruption during the integration. We have a phased integration roadmap designed to ensure continuous service, focusing on merging infrastructure, user provisioning, and mobile applications over a 24-month period. We will communicate any planned maintenance or potential impacts proactively.

For now and in the coming months, no products or services will be phased out. Over time, we will align and unify our product roadmaps to deliver an even stronger platform, one that enhances employee engagement, improves communication across your workforce, and helps drive better retention and operational efficiency. 

If and when any phase-out plans are planned, they will be communicated well in advance, along with clear timelines, support, and migration paths to ensure a smooth experience.

A phased integration plan is in place to ensure smooth transitions while maintaining service quality. Customer commitments remain a top priority. We have a phased integration roadmap designed to ensure continuous service, focusing on merging infrastructure, user provisioning, and mobile applications over a 24-month period. We will communicate any planned maintenance or potential impacts proactively.

No immediate changes are planned. If and when changes occur, we will inform customers in advance.

Together, Beekeeper and LumApps are shaping a shared roadmap to deliver a unified, best-in-class employee experience platform that brings together the strengths of both products.

In the near term, you can expect focused enhancements through “quick wins” like integrated chat, workflows, and learning tools.

We’ve already identified powerful synergies: Beekeeper customers can look forward to expanded capabilities through LumApps’ video support, Micro-Apps for third-party integration, an advanced Content Management System, Augmented Search, and AI-powered assistants.

Rest assured, we’ll continue to deliver value through each platform, while building toward something even more impactful. Our commitment to supporting all employees, including the frontline, remains unchanged.

Yes. Features will be selectively integrated to deliver a more powerful and cohesive experience. This will include mobile capabilities, AI, content tools, and more.

A combined offering is expected to take shape over 12–18 months, with integration milestones delivered in phases. You’ll gain access to a more complete platform with greater possibilities. This combination brings together the best of a flexible, scalable intranet with powerful tools to reach and support frontline teams.

Our product becomes even more adaptable, personalized, and capable of supporting your company’s needs and ambitions across every role, location, and stage of growth.

There are no short-term sunset plans. We will support both platforms throughout the integration process, providing clear transition paths in case of any changes. As we integrate, we will ensure ongoing support and communicate any changes related to product lifecycle or support processes with ample notice.

There are no immediate changes. Branding and naming will be aligned over time.

This merger strengthens the partner ecosystem by expanding access to a broader suite of integrations and capabilities across both platforms. It’s a unique opportunity to grow with a more complete employee experience solution without any immediate disruption.

Yes. All existing integrations will continue to function as expected. Should any technical changes arise, they’ll be communicated clearly and well in advance to ensure a smooth experience.

There are no immediate changes to the current partner program. However, as we combine our strengths, we anticipate evolving the program to offer enhanced resources, broader enablement, and greater earning potential over time.

Yes. Partners will gain access to both LumApps and Beekeeper capabilities, allowing them to deliver more value to clients, from frontline engagement to enterprise communications and AI-powered intranet experiences.

Yes, we plan to align the partner programs in a thoughtful and phased approach. Our goal is to maintain continuity while delivering new value. We’ll share updates in the coming months, and you’ll be fully supported through each step of the transition.

Your data will remain securely managed and hosted in accordance with strict privacy and security standards. GDPR compliance remains in full effect. We will align governance models and leverage LumApps’ provisioning for user and organization data synchronization to create a unified system. We will adhere to all relevant data privacy regulations throughout this process.

No immediate changes are planned. We will maintain current policies and inform you of any future adjustments. We aim to optimize our infrastructure while ensuring data residency and compliance. The integration plan includes merging Beekeeper and LumApps clusters. We will address any specific data residency requirements you may have.

No changes at this time. Both platforms will maintain their current certifications and compliance postures.

Your current Beekeeper or LumApps contact remains your go-to resource and is fully equipped to answer any questions.

In addition to the information on this page, we’ll also be sharing more resources and updates through your account team and support channels, so don’t hesitate to reach out directly.

No, your current contact remains the same. You’ll continue working with the same customer success or support team you know and trust. If any changes are made in the future, we’ll communicate them clearly and well in advance.

We’ll keep you informed every step of the way through regular email updates, in-app messages, and direct communication with your customer success or account manager. Our priority is to ensure a smooth and transparent transition for you.

Your customer success manager or account manager is your first point of contact, and they can quickly connect you with the right technical expert if you need more in-depth support or product-specific answers.

To become the market-leading employee experience platform that connects every worker — frontline and desk-based — through a unified AI-powered digital hub built on mobile-first design, and smart integrations.

This is not a departure from our roots; it’s a scaling of our mission to make frontline lives easier. That commitment remains at the core of who we are. This next chapter allows us to bring even more value to frontline teams by more effectively connecting them to desk-based colleagues, leadership, and the systems that support their work. 

The combined strengths of Beekeeper and LumApps make this possible:

• LumApps leads in enterprise-grade communication, content governance, extensibility (Micro-Apps), learning, and AI-powered search
• Beekeeper delivers unmatched mobile adoption (80–90% daily usage), intuitive real-time chat, peer-to-peer engagement, and powerful task management and workflow automation
  

Together, we’re building a single, scalable platform that spans every layer of the workforce — from operational task execution to strategic internal communications — all with extensibility into your broader application ecosystem.This is how we’ll help organizations drive engagement, alignment, and efficiency at scale — while staying true to what matters most: empowering every employee, especially those closest to the work.

This merger brings together two category leaders to create a more complete, scalable, and intelligent employee experience platform. Over time, customers will benefit from a broader set of capabilities, including enhanced communication, learning, content management, workflows, and AI-powered insights, all designed to drive productivity and engagement across every type of workforce.

We will continue to serve mid-market and enterprise organizations, with a strong focus on industries that rely on frontline and distributed workforces, including retail, manufacturing, transportation, hospitality, and healthcare. The combined offering is designed to meet the unique needs of both frontline and office-based teams.

No other vendor offers a purpose-built platform for both frontline and desk workers, and no other merger combines our depth in operational enablement with enterprise-grade communication and AI. Our complementary strengths and integrated roadmap position us to offer a unified solution that outpaces standalone intranets, communication tools, or workflow platforms.