Not all internal communication platforms are built equally. What works for one group of employees will not be ideal for others. Frontline employees have unique communication needs, which require equally innovative solutions.
One of the biggest mistakes companies make when it comes to internal communication software is giving their office workers and frontline employees the same business communication tools. These groups have entirely different needs when it comes to their day-to-day work.
Here are seven communication tools that will make frontline employees’ jobs easier, giving them instant access to everything they need.
1) Mobile Chat
Your internal team communication tool for frontline workers must absolutely 100% offer mobile-friendly chat. When employees don’t have access to email, they need a way to communicate with each other that’s secure, efficient, and timely.
Mobile chats are the perfect way for on-the-go workers to stay connected with the rest of their teams. No matter where their job takes them.
2) Video and Photo Sharing
You’ve gotta see it to believe it. A picture is worth a thousand words. Take a picture it will last longer. . .
There’s a reason why we have so many euphemisms to underscore all the ways that pictures and video pack a stronger punch than words do when it comes to conveying information. Sharing words back and forth is one thing. But sharing images and videos takes it to the next level.
Video and photo sharing allows employees to:
- Submit instant mobile maintenance reports
- Onboard new employees with training videos
- Share a virtual tour of a location
- Recognize employees by spotlighting an exceptional worker
- Cultivate company culture by easily sharing videos and photos of team events
Discover how RHW management creates instant mobile maintenance reports with through photo sharing with the Beekeeper employee app.
3) File Sharing
Secure file sharing is more important than ever. Oftentimes, employees resort to ad hoc file sharing through unsecure consumer chat apps like WhatsApp or even text messaging. This can put your company’s proprietary, confidential information at risk. Giving your employees a secure, easy way to instantly share and access files is a great way to ensure that frontline workers have the resources they need in a centralized location.
By having all your company’s internal communication, resources, and information all in one central location, your workforce is much more likely to adopt, use, and ultimately fall in love with their new platform.
Frontline workers are often left out of the loop when it comes to what’s going on within the broader organization. Targeted news feeds help management share important updates with the right employees at the right time to help keep everyone informed.
Pro tip: customize user access and roles so the right information is seen by the right people. Newsfeeds are ideal for top-down, company-wide communications.
5) Employee Directory
Having an employee directory within your internal communication platform is absolutely essential. Since frontline workers don’t typically have a company email, it can be difficult to track down another employee’s contact information.
Your employee directory should allow you to easily filter by job title, department, or location. Locating the right person for the job should be one of the easiest parts of your job!
6) Shift Schedules
Use an operational communication platform that allows you to share shift scheduling information with your hourly workers. Studies have shown that poor schedule communication is a major source of stress and unhappiness for hourly workers.
Improved, early access to shift scheduling information has several proven benefits for your workforce.
- Reduced absenteeism
- Work more efficiently
- Reduce or eliminate confusion over scheduling changes
- Increase productivity of hourly workers
7) Inline Translation
Did you know that 90% of organizations struggle with language barriers in their day-to-day work?
In order to truly bridge the linguistic divide between frontline workers, it’s essential to make sure that your operational communication platform offers instant, inline translation. That way workers can always communicate on their shift, regardless of what their native language might be.