Just like any relationship, poor staff communications can cause an organization to slowly deteriorate. The problem with poor communication is it can be hard to recognize before the damage is done. Tasks start falling through the cracks and blame is then passed around. Without internal communication strategies, goals can come and go without being achieved.
The bottom line is good communication is key to the health and well being of your company. A Towers Watson Study found companies with highly effective employee communications tools enjoy 47% higher total returns compared to firms with ineffective communication.
Here are 5 signs your employee communication software can spot to nip your staff communications issues in the bud.
1. Not keeping stakeholders in the loop.
Today’s “always on” economy requires proactive staff communications. When significant decisions are made by management they should always be relayed to employees, unless they are confidential. Issues arise when there is a lack of communication or information is withheld, causing mistakes to be made. With internal communications tools, transparency is assured: something as small as deciding to use a new vendor can be communicated to the proper employee or team quickly and easily.
2. Vague marching orders from management.
Requests that are asked in the form of a question, such as, “Should we change our protocol when it comes to contacting customers?” will lead to a lot of things not getting done. This especially applies to remote workers, who don’t have their bosses looking over their shoulder to guide them or correct mistakes. Employee communications tools provide two-way internal communication channels between remote workers, management, and other colleagues. No matter where they are working, internal communications tools enable mobile collaboration to better facilitate cross-team brainstorming and decision-making.
3. Employees that are afraid to ask questions.
Managers that don’t have the time or patience for their team’s questions are simply bad managers. Employees should be made to feel there aren’t any stupid questions. When workers are afraid to ask for feedback, they can make dangerous assumptions or hide mistakes until they are uncovered by management, costing your company both time and money. Adopting employee communication software can alleviate anxieties around confrontation by offering an online feedback process, which can be paired with in-person follow-up.
4. Too many customer complaints.
This post may be about internal communication, but constant complaints from customers could be a sign your company isn’t talking to each other Happy employees make for happy customers, and internal communication strategies ensure your company is making this happen. The way your managers treat your employees is how your workers will model their behavior for your customers.
5. Misaligned employee and company goals.
If you were to ask your workers what their goal was for the next month, would they know what to say? What about your company’s goal for the year? If you haven’t properly communicated what you want your employees to work toward every day, how can you expect to get there?
The key is to communicate your mission early and often, and this can be done on a consistent, workforce-wide basis with internal communications tools. Don’t be so worried about repeating yourself, keeping focused is much more important than any possibility of being tuned out.
Without internal communication strategies, poor communication can spread through an organization like a weed. Passive-aggression breeds negativity, which leads to disengaged employees. This can cause your organization to miss deadlines, leave unachieved goals on the table, and force your talent to look elsewhere for opportunities. Empowering your workforce with employee communication tools helps be on the lookout for these signs of poor internal communication and resolve them effectively.