A recent hospitality webinar we hosted explored the following:
● Challenges hotels currently face in delivering a quality guest experience
● How the labor shortage is impacting guest satisfaction
● Why higher guest satisfaction should be a core value and goal for hotels
Our panelists were:
● Andrada Paraschiv, VP of Hospitality, Beekeeper
● Anja Luthje, Founder, and CEO of Unique Hospitality Solutions
Workforce challenges impact guest satisfaction. In fact, it would not be a stretch to say that the challenges hospitality organizations face with their guests stem from issues within their workforce. Mapping out the guest journey can help hotels create the best possible guest experience in the most efficient and cost-effective manner.
Guest journey maps itemize the sequence of service, for guests and employees, allowing teams to identify bottlenecks and develop innovative ideas on how to improve. Our guest journey map can be used to help your hotel map out the guest arrival process and maximize overall guest satisfaction.