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The Great Divide – Game changing tactics to win guest satisfaction in 2023

August, 25, 2022, 10am PT/ 1:00pm ET
40 minutes

August 25, 2022

There’s a great divide happening in hospitality. Customer loyalty is at an all-time low as labor shortages force hotels to cut back on amenities and services.

On one side, savvy hoteliers are ramping up their investment in the customer experience and taking immediate action to address issues with guest satisfaction. On the other side, some organizations are sitting on the sidelines, content with sub-par service and lower guest standards. Where will you fall in the Great Hospitality Divide of 2023?
Uncover key factors to build a guest-driven organizational culture to ensure success and bridge the gap in 2023.

Get first-hand insights from hospitality industry insider, Anja Luthje. She brings 30 years of international hospitality experience, and has held leadership positions at Mandarin Oriental, Peninsula, and InterContinental Hotels Groups. During this webinar, she’ll reveal how to create exceptional guest and employee journeys, budgeting tips and tricks, and much more.

In this webinar, you’ll learn:

Hospitality front desk employee welcoming a guest.
  • The secret to strategically prepare, plan, and invest in guest satisfaction to win 2023
  • How to craft an exceptional guest journey that sets you apart from the competition
  • Budgeting tactics to enable your organization to deliver on your guest satisfaction strategy


Anja Luthje

Founder CEO, Unique Hospitality Solutions

Andrada Paraschiv

VP Hospitality, Beekeeper

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