August 25, 2022

There’s a great divide happening in hospitality. Customer loyalty is at an all-time low as labor shortages force hotels to cut back on amenities and services.

On one side, savvy hoteliers are ramping up their investment in the customer experience and taking immediate action to address issues with guest satisfaction. On the other side, some organizations are sitting on the sidelines, content with sub-par service and lower guest standards. Where will you fall in the Great Hospitality Divide of 2023?
Uncover key factors to build a guest-driven organizational culture to ensure success and bridge the gap in 2023.

Get first-hand insights from hospitality industry insider, Anja Luthje. She brings 30 years of international hospitality experience, and has held leadership positions at Mandarin Oriental, Peninsula, and InterContinental Hotels Groups. During this webinar, she’ll reveal how to create exceptional guest and employee journeys, budgeting tips and tricks, and much more.