Subprocessors

Subprocessors

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A Third Party Company as defined in GDPR Art. 4 (Third Party Company) is one which is commissioned on behalf of the Processor (Beekeeper) or Controller (Customer) to process Personal Data (of technical nature) but have no access to Customer Data, in order for use of services provided by the Third Party Company. A Subprocessor is together with the Processor providing 1 Product and Services to the Customer and has as a potential of their subprocessing access rights also access to Customer Data.

Subprocessors are part of the contractual agreement of the Processor and have access to Customer (Controller) Data by default or virtue of their activities. Third Party Companies have no access to Customer Data.

Beekeeper Poland is not an authorized subprocessor to have access to the CH Data Center.

SubprocessorsPurposeLocation
Amazon Web Services (Dublin)Data Center Facilities and ServicesDublin, Ireland (EU)
Amazon Web Services (Frankfurt)Data Center Facilities and ServicesFrankfurt, Germany (EU)
Amazon Web Services (Portland/Oregon)Data Center Facilities and ServicesPortland, Oregon (North America)
Google Limited IrelandData Center Facilities and ServicesZurich, Switzerland
Beekeeper Poland Sp.z.o.oProduct and Platform Maintenance and Support ServicesKrakow, Poland (EU)

Third Party Service Providers

In accordance to our Privacy Policy, (https://beekeeper.io/privacy-policy/) we use services of Third Party Service Providers, for which Personal Data such as IP address, E-Mail address, tel. number, first and last name, may be transferred to or pass through or stored on their systems for further analysis and processing by Beekeeper. The content excludes any related Customer Data (e.g. chats, stream posts etc.) as defined in our Beekeeper Subscription Agreement. Third Party Companies are service providers over the Internet and not considered as Sub Processors with access for processing under this offering.

Where available by the Third Party Service Provider for such services, Beekeeper has contractual agreements in place. Any Personal Data that is transferred is pushed by the Beekeeper Product and Services. The Third Party Service Providers do not PULL any Personal Data from Beekeeper.

Third-Party Service ProviderPurpose
DataVirtualityAnalysis of metadata
LookerAnalysis of metadata
IterativeProcessing Metadata
PandaDocCRM
SalesForceCRM
AWS (EU / US)Data Center Service Provider
Google Ireland Limited (CH)Data Center Service Provider
VSHNDatabase Encryption in Switzerland.
WoelkliEncrypted Storage Facilities independent of Data Center facilities
SentryError Tracking
AbsorbLearning Management System
MixPanelMobile Apps
IntercomProduct Marketing Communication
Atlassian – JIRAProcessing internal ticketing systems
GoogleSending Notifications, E-mails and Analysis of metadata
AWS (EU / US)Sending Notifications, E-mails and Analysis of metadata
AppleSending Notifications
TwilioSMS-related services
Logz.io and SysdigSystem log analysis and intrusion detection facilities
ZendeskTicket Support with Beekeeper

Video Processing for Swiss Data Center

Processing of video attachments for Swiss Data Center tenants is performed using AWS Frankfurt video processing facilities. Swiss Data Center Video’s processed in Frankfurt are stored locally in Frankfurt and encrypted at rest. Beekeeper’s Video feature may be enabled or disabled for each tenant independently.

Third-Party Service Providers Applicable to Prospects, Visitors of Our Website and Demo and Self-Service Tenants

In addition to the above when Demo and SelfService tenants are utilized, the following Third Party Service Providers may also be used accordingly for the purpose described: Hubspot, Outgrow, Outreach, Bing, LinkedIn, Twitter, Facebook, Clearbit, Hotjar, Albacross, Greenhouse (all aforementioned for Marketing & Sales purposes), DataVirtuality & Looker (metadata analysis).

Third-Party Service ProviderPurpose
AlbacrossMarketing & Sales
BingMarketing & Sales
ClearbitMarketing & Sales
FacebookMarketing & Sales
GreenhouseMarketing & Sales
HotjarMarketing & Sales
HubspotMarketing & Sales
LinkedInMarketing & Sales
OutgrowMarketing & Sales
OutreachMarketing & Sales
TwitterMarketing & Sales
DataVirtualityMetadata analysis
LookerMetadata analysis

Terms of Service

Terms of Service

Beekeeper Website and App End User Terms of Service

These Beekeeper software as a service terms (the “Terms”) are effective as of the date you (i) click a button indicating your acceptance of these Terms, or (ii) access or use the Services, whichever is the earlier. These Terms govern your access to and use of Beekeeper A.G.’s (“Beekeeper”, the “Company”, “we”, “us” or “our”) internal communications software services purchased by your Organization. The Beekeeper Privacy Policy is hereby incorporated by reference. If you do not accept these Terms then you may not use the Service. Any capitalized terms not otherwise defined in these Terms shall have the meanings given in clause 9 of these Terms.

1. Services

1.1  Beekeeper provides the Services to you solely for the purposes of allowing you to communicate with your colleagues within Your Organization as part of its provision of Services to Your Organization.

1.2  In consideration of you granting us a license to use Your Data as set out in clause 4.2, we shall provide you with access to the Services in accordance with these Terms.

1.3  Additional terms and conditions of use of the Services may appear on the registration page or other pages for such Services and such terms and conditions are incorporated into these Terms by reference and are legally binding.

2. Your Obligations

2.1  You represent and warrant that you:

2.1.1 shall only access and use the Services solely for internal business purposes and in accordance with your Engagement Terms, solely during the working hours and in such manner as defined in or consistent with such Engagement Terms;

2.1.2 shall provide all necessary co-operation and information as may be reasonably required by us and/or Your Organization in order to provide the Services;

2.1.3 shall ensure that you use the Services in accordance with these Terms and any terms of use (“Fairplay Rules”) issued by Your Organization from time to time and notified to you, and comply with all applicable laws and regulations with respect to your use of the Services;

2.1.4 shall use all reasonable efforts to prevent any unauthorized access to, or use of, the Services and, in the event of any such unauthorized access or use, promptly notify us. You acknowledge that User subscriptions are for designated Users and cannot be shared or used by more than one User but may be reassigned to new Users replacing former Users who no longer require ongoing use of the Services, at Your Organization’s discretion;

2.1.5 shall not include any Inappropriate Content or Viruses or any other information or material, any part of which, or the accessing of which or use of which would be a criminal offense or otherwise unlawful, including the breach of any Intellectual Property Rights of any other party. Your Organization reserves the right but is not obligated to remove such content where, in Your Organization’s sole discretion, Your Organization suspect such content to be Inappropriate Content and/or in breach of the Fairplay Rules;

2.1.6 shall not include any personal data which you do not want to be made publicly available to Your Organization and all other Users and to the extent you do provide such information, neither we nor Your Organization shall be liable for any use and publishing of such data;

2.1.7 shall be solely responsible for the accuracy, completeness, design, appropriateness, creation, maintenance, and updating thereof of all Your Data in the use of the Services.  Neither we nor Your Organization shall be liable for any errors or inaccuracies in any of Your Data or beyond the responsibility to accurately reproduce Your Data on your instruction; and

2.1.8 shall be responsible for obtaining all necessary licenses and consents required to use Your Data (if any, and including but not limited to those from the owners or licensees of any third party information) and as part of the Services and you warrant and represent that such licenses and consents have been obtained;

2.2  When using the Services you shall at all times:

2.2.1 keep a secure password for use of the Services, change it frequently and keep the password confidential;

2.2.2 conduct your business with the highest of ethical standards and fairness;

2.2.3 treat and communicate with all other Users in a respectful and professional manner at all times; and

2.2.4 use all reasonable endeavors to prevent any unauthorized access to, or use of, the Services and, in the event of any such unauthorized access or use, promptly notify us.

2.3  You shall ensure you shall not:

2.3.1 access, store, distribute or transmit any Viruses during the course of your use of the Services; or

2.3.2 access all or any part of the Services in order to create or build a product or service which competes in whole or part with the Services; or

2.3.3 use the Services to provide services to third parties other than Your Organization and other Users within Your Organization; or

2.3.4 reverse engineer, decompile, disassemble, modify, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit the Services, or otherwise make the Services available to any third party; or

2.3.5 interfere with or disrupt the integrity or performance of the Services or third-party data contained therein; or

2.3.6 attempt to gain unauthorized access to the Services or their related systems or networks; or

2.3.7 at any time in connection with your use of the Services disclose any information concerning other Users that is not already contained in the public domain, except to the extent permitted by such other Users and to the extent that it is not Inappropriate Content.

2.4  In the event of breach of this clause 2, or if your Engagement Terms are terminated for any reason, both we and/or Your Organization reserve the right, without liability or prejudice to our other rights, to disable your access to the Services.

2.5  Neither we nor Your Organization shall be liable in any way whatsoever for any claims or losses, damages or costs arising out of: (i) your breach of these Terms; or (ii) your acts or omissions, including without limitation any negligent or fraudulent acts or omissions by you in connection with your use of the Services; or (iii) breach or violation by you of any applicable laws or rights of any third party.

3. No Warranty as to Service

The Services are provided “as is” and “as available” without any warranty or support whatsoever except for any support we may offer at our discretion from time to time. We do not make any representations and disclaim all warranties, express, implied or statutory, including warranties, terms and conditions of merchantability, accuracy, correspondence with description, fitness for a particular purpose or use, satisfactory quality and non-infringement.

4. Your Data

4.1  You shall own and retain full ownership of Your Data and shall have sole responsibility for the legality, appropriateness, completeness, reliability, integrity, accuracy and quality of Your Data.

4.2  Solely to provide you with the Services, you grant us and your Organization a non-exclusive, worldwide, perpetual license to host, copy, transmit and display Your Data and where applicable to incorporate Your Data with the Organization Data and Beekeeper Data only as necessary for us to provide the Services to Your Organization in accordance with these Terms.

4.3  You acknowledge that neither we nor Your Organization are obliged to edit and/or modify Your Data and are not responsible for the accuracy, completeness, appropriateness, safety or legality of Your Data or any other information or content you may be able to access using the Services, including without limitation the data of other Users of the Services.  You further acknowledge that any communication with other Users while using the Services is your sole and exclusive responsibility and neither we nor your Organization will be held responsible or liable in any way for any copyright infringement or violation, or the violation of any other person’s rights or the violation of any laws arising or relating to Your Data.

4.4  We will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your Data as described in our Privacy Policy. We do not guarantee that Your Data will be free from loss, theft, misuse, or unauthorized access, disclosure, alteration or destruction. You are solely responsible for protecting your passwords, limiting access to your computers and devices, and signing out of the Services when you are not using them.

4.5  Your Organization reserves the right to remove any of Your Data which Your Organization reasonably believes breaches any laws or regulations, any third party’s rights, any Fairplay Rules, or these Terms and/or is deemed Inappropriate Content. Your Organization will notify you if it removes any of Your Data in accordance with this clause.

4.6  If Your Organization installs or enables Third-Party Applications for use with Services, You acknowledge that those Third-Party Applications shall be able to access Your Data as required for the interoperation of such Third-Party Applications with the Services and any such access and use of Your Data shall be subject to the privacy policies of such Third-Party Application provider which shall be notified to you.

5. Privacy Policy

By using the Services, you acknowledge, accept and agree with all provisions of the Privacy Policy as made available by us to you. You also acknowledge and accept any privacy policy notified to you by any Third Party Applications for use with the Services.

6. Beekeeper IP Ownership

You acknowledge and agree that we and/or our licensors own all Intellectual Property Rights in the Services and all related software and applications, the Beekeeper Data. Except as expressly stated herein, these Terms do not grant you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licenses in respect of our software, Services.

7. Term and Termination

7.1  These Terms are binding on you until your User subscription granted in accordance with an agreement between Your Organization and us has expired or been terminated, unless earlier terminated if you are in breach of these Terms or if your Engagement Terms are terminated.

7.2  On termination of these Terms for any reason:

7.2.1 all rights of use granted under these Terms shall immediately terminate and you shall cease the use of the Services;

7.2.2 except where we are required by law to retain a copy of Your Data in accordance with applicable law or regulations, we may destroy or otherwise dispose of any of Your Data in our possession; and

7.2.3 the accrued rights of the parties as at termination, or the continuation after termination of any provision expressly stated to survive or implicitly surviving termination, shall not be affected or prejudiced.

8. General

8.1  You are contracting with Beekeeper AG, Hardturmstrasse 181, 8005 Zürich, Switzerland.

8.2  All disputes arising out of or in connection with these Terms shall be governed by substantive Swiss law excluding the conflict of law rules and the Laws in treaties including but not limited to the Uniform Law on Purchases (Vienna treaty). The Commercial Court of the Canton of Zurich shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with these Terms.

8.3  The parties are independent contractors and these terms not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.

8.4  There are no third-party beneficiaries to these Terms.

8.5  No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.

8.6  If any provision of these Terms is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of these Terms shall remain in effect.

8.7  You may not assign any of your rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights or our obligations under these Terms. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.

9. Definitions

Beekeeper Data: any meta data extracted by us from your use of the Services to be used to provide the Services and any feedback or suggestions from you to us relating to the Services;

Engagement Terms: means the contractual terms signed between you and Your Organization governing your professional working relationship with Your Organization.

Inappropriate Content: content which (a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; (b) facilitates illegal activity; (c) depicts sexually explicit images; (d) promotes unlawful violence; (e) is discriminatory based on race, gender, color, religious belief, sexual orientation or disability; or (f) causes damage or injury to any person or property;

Intellectual Property Rights: including without limitation, rights in patents, trademarks, service marks, trade names, other trade-identifying symbols and inventions, copyrights, design rights, database rights, rights in know-how, trade secrets and any other intellectual property rights arising anywhere in the world, whether registered or unregistered, and including applications for the grant of any such rights;

Organization Data: all data relating to and owned by Your Organization as governed by the terms of your engagement with Your Organization and including all information or data exchanged by Your Organization with its Users or between Users through the Services.

Services: our internal communications software as a service offering made available to you to use in accordance with these Terms without charge, including: (i) access to the Beekeeper Data; and (ii) access to the Beekeeper hosting platform, as may be amended from time to time by agreement between us and Your Organization.

Third-Party Applications; means online applications and offline software products that are provided by third parties and interoperate with the Services;

Users: means any individual who is authorized by Your Organization to use the Services, for whom a subscription to the Service has been purchased and an account created, and includes employees, consultants, contractors and agents;

Virus: any thing or device (including any software, code, file or program) which may prevent, impair or otherwise adversely affect the access to or operation, reliability or user experience of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device, including worms, trojan horses, viruses and other similar things or devices;

Your Data: the data and information you provide to us and/or inputted by you into the Service for the purpose of creating a User account, but excluding the Organization Data and Beekeeper Data.

Your Organization: means the organization which employs you, or engages you as a consultant, contractor or agent and has subscribed to our Services.

Last update: 31.05.2016

Privacy Policy

Privacy Policy

• Applicability

This Privacy Policy applies to Beekeeper Company websites (and any subsidiaries), but does not apply to any third party websites that may be linked to our websites, which will be governed by their own privacy policies.

California Consumer Privacy Act (CCPA) : We are not in the business of selling Personal Data or Information. We do not sell any collected Personal Data or Information. Personal Data or Information that is collected by us as a result of your visiting our website or using our product and services in any form, is only processed for that purpose or any other purpose that you consent to us. As a consumer, you have extensive rights under the CCPA. We have described these below for you. Contact us under the contact details provided below if you have any questions or concerns.


• Controller

Beekeeper Ltd. (Hardturmstrasse 181, 8005 Zürich, Switzerland, E-Mail: contact@beekeeper.io) is controller in the sense of article 4 (7) of the European Data Protection Regulation (“GDPR”). 

Our Group Data Protection and Privacy Officer is Dr. Amir Ameri and he can be contacted at dpo@beekeeper.io. 

Our representative in the EU is [Mindspace c/o Beekeeper GmbH – Skalitzer Str. 104 – 10997 Berlin – Germany].


• General Information

The terms “We”, “Us”,” Our” mean Beekeeper AG. The terms “You” and “Your” refer to You, as a user or visitor of our website provided Services. The term “personal data” refers to all information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”); an identifiable natural person is one who can be identified directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more specific characteristics expressing the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person, as set out in Art. 4 (1) GDPR. In addition, personal data subject to the Swiss Data Protection Act comprises data of legal persons.
 

• Collection of Data

Information. You may give Us information about You by submitting information on Our site beekeeper.io (“Our Site”) or by corresponding with Us by phone, email or otherwise. This includes information You provide when You register to use Our Site, subscribe to Our Site services, participate in discussion boards or other social media functions on Our Site, and when You report a problem with Our Site. The information You give Us may include your name, address, email address, phone number, personal description or photograph. Any processing of your personal data is based on a legal basis which is indicated below.


• Purpose of processing and legal basis

Any processing of data requires a legal basis. If the processing is necessary for the performance of a contract to which the data subject is a party, or for the implementation of pre-contractual measures taken at the request of the data subject, the processing may be based on Art. 6 para. 1 lit. b) DSGVO.

If the processing is necessary to safeguard the legitimate interests of the data controller or a third party, provided that the interests or fundamental rights and freedoms of the data subject, which require the protection of personal data, do not prevail, it can be based on Art. 6 para. 1 lit. f) DSGVO.

We process your data for the following purposes:

  • to fulfil our obligation to make the services available to you in accordance with the service conditions concluded between you and us; the legal basis for data processing is Art. 6 Para. 1 lit. b) DSGVO.
  • to inform you about changes to our services; the legal basis for data processing is Art. 6 para. 1 lit. b) DSGVO.
  • to ensure that the content of our website is presented on your computer as efficiently as possible; the legal basis for data processing is Art. 6 para. 1 lit. b) or f) DSGVO.
  • in order to enable you to participate in test and trial offers of our services; the legal basis for data processing is Art. 6 para. 1 lit. b DSGVO. 
  • to inform you about parts of the services which we believe to be of interest to you if you have given your consent; the legal basis for data processing is Art. 6 para. 1 lit. a) DSGVO;
  • as part of our efforts to offer you the greatest possible security when using our site. The legal basis for data processing is Art. 6 para. 1 lit. f) DSGVO.

We also process data that cannot be assigned to any person. These are data that do not personally identify you, including anonymous information and aggregated data. This information helps us better understand how our visitors use the Services, analyze demographics, interests and behaviors of our visitors, improve the Services, provide customized services and information to visitors, and similar purposes.


• Feedback

If You contact Us to provide feedback, register a complaint, or ask a question, We will record any Personal Information and other content that You provide in Your communication so that We can effectively respond to Your communication. We reserve the right to use this information in any manner permitted by law, to respond to Your communication. The processing of your personal data for feedback processing is based on Art. 6 para. 1 lit. f) DSGVO.


• Activity

When You use the Services, We receive and store certain information which may include Your Personal Information, regarding Your use of the Services. Examples include IP addresses, browser types, domain names, and other statistical data regarding Your use of the Services. We may use this data in a way that does not disclose any of Your personally identifiable information, including, but not limited to, for purposes of developing new product and service offerings.


• Cookies 

We may send cookies to Your computer in order to uniquely identify Your browser and improve the quality of Our service. The term “cookies” refers to small pieces of information that a website sends to Your computer’s hard drive while You are viewing the site. We may use both session cookies (which expire once You close Your browser) and persistent cookies (which stay on Your computer until You delete them). Persistent cookies can be removed by following Your browser help directions. If You choose to disable cookies, some areas of Our Site and Services may not work properly or at all. The use of cookies is based on Art. 6 Para. 1 lit. f) DSGVO.
 

• Disclosure of Information

We may disclose Your Personal Information:


• Legal obligation
In response to a request for information if we believe such disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation. The legal basis for processing to fulfil a legal obligation is Art. 6 (1) (c) DSGVO.  


• Violation of Terms of Services
If we believe your actions are in violation of Our Terms of Service and Privacy Policy, or to protect the rights, property and safety of Us or others. In this case, the transfer is based on Art. 6 para. 1 lit. f) DSGVO.


• Disclosure within the Beekeeper Group
If necessary, we transmit personal data to other parts of the company, e.g. for billing purposes. In this case, the transfer is based on Art. 6 para. 1 lit. f) DSGVO.
 

• Links

Our Website and Services may contain links to third party websites to which We have no affiliation. Except as set forth herein, We DO NOT SHARE Your Personal Information with those third parties, and are not responsible for and accept no liability for their privacy practices. We suggest You read the privacy policies on all such third party websites.


• Security

We take commercially reasonable steps to protect Your Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We use up to date TLS-encryption that your systems support when transmitting data via Our systems. However, We cannot guarantee that all Internet or email transmission is fully secure or error free and except for Our guarantee to use commercially reasonable and up to date measures to technically secure any data transmission, We cannot guarantee their absolute security and We therefore cannot be held liable for intercepted information sent via the Internet or for third parties using revoked, stolen, forged, or otherwise insecure certificates. You should therefore take special care in deciding what information You send to Us via email and keep this in mind when disclosing any Personal Information to Us or to any other party via the Internet.


• Retention Period

We store your personal data for as long as is necessary for the purpose for which it was collected or for fulfilling our legal obligations, such as statutory retention periods. The data will be deleted at the latest within one month after the respective purpose no longer applies.


• Your Rights

You as the data subject are entitled to extensive rights which you can assert against us. Upon request, we will inform you in writing, in accordance with the applicable statutory provisions, whether and, if so, which personal data we have stored about you. You can inspect your personal data at any time and free of charge and demand its correction and/or deletion and/or blocking. For this purpose and/or to obtain further information, please contact us at dpo@beekeeper.io.

You have the right to receive the personal data we hold about you in a structured, common, machine-readable format. Upon request, we will transfer your personal data to another controller. If you wish to exercise any of the rights mentioned in this section or if you have any questions about the processing of your personal data, please contact us at the above e-mail address. You can also contact our data protection officer at dpo@beekeeper.io, who will be happy to provide you with any further information you may require or deal with your suggestions or complaints.

You also have the right to file a complaint with the relevant data protection authority.


• Existence of an Automated Decision Making Process

As a responsible company, we refrain from automatic decision-making or profiling.


• Conditions and Changes to this Privacy Policy

We are free to change this privacy policy at any time. The new version will always be posted on this website. These changes will be effective immediately for new users of our services and will become effective for existing users through continued use of the services after the effective date of the posted change. If you do not wish to approve the changes to our use of your personal information, you must notify us before such changes take effect that you wish to deactivate your account with us. Please note that you are always responsible for keeping your personal information up to date and providing us with your current contact information.
 

PDF: 3rd Party Use Statement Declaration Form


Questions?
Please also feel free to contact our Data Protection Officer  if You have any questions about this Privacy Policy or Our Data Processing Agreement or Our practices with respect to Your Personal Information. You may also write to us at the following address:

Beekeeper AG
Hardturmstrasse 181
8005 Zürich
Switzerland

Dr. Amir Ameri

Beekeeper Data Protection & Privacy Officer

dpo@beekeeper.io



Last update 22/05/2020