Communicating With Your Hotel Employees During COVID-19
March 24, 2020
About the Webinar
Is your hotel prepared for COVID-19 or future crisis situations? Do you have a communication channel for every single employee?
Unfortunately in this day and age, it's not a matter of if a crisis will strike, but when. During this webinar, you will learn best practices and actionable ways to communicate with your company during COVID-19 and other emergency situations.
Moderated by the former Executive Director of Communications & Strategy of FRHI Hotels & Resorts (Fairmont, Raffles and Swissôtel)
Watch the Recording
VP of HR, North Point Hospitality
Multifaceted, results-focused professional with strategic and tactical experience and an educational background that includes a Master’s Degree, SHRM-C, PHR, and AIRS certifications. She has extensive experience in talent acquisition and development, including support of start-up operations, personnel management, development and delivery of training, and managing relationships within a system of multiple locations.
Former Executive Director, Communications & Strategy, Current Head of Hospitality at Beekeeper
As Head of Hospitality, Andrada leads Beekeeper’s efforts to help hospitality organizations improve communication and ultimately drive employee engagement and performance. Previously, Andrada served as Executive Director, Luxury Internal Communications and Engagement at AccorHotels and Executive Director, Communications & Strategy at Fairmont Raffles Hotels International. In that capacity, she collaborated with Beekeeper to bring the nearly 50,000 frontline employees together as one dispersed, yet united, team. Andrada also served as a consultant with McKinsey & Co., working on strategy and organizational transformations with large multinational companies in the EMEA region. She holds an MBA from the Wharton School and an MA in International Studies from University of Pennsylvania.
Customer Success Manager, Beekeeper
Michele Matter has worked in the Hospitality field for over 20 years, first specializing in Communications, and then in Customer Success. Both worlds are perfectly merged in her role as Customer Success Manager for Beekeeper, where she supports hotel clients with their communications strategies.