Release Notes - Beekeeper Platform

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Beekeeper Platform - June 2020

What's new

  • Companies can now easily share folders and files between the head office and the front line with Beekeeper’s new SharePoint integration. The SharePoint integration mirrors SharePoint select files and folders in Beekeeper’s Document Library. Teams on the front line can view up-to-date SharePoint documents, even if they don’t have SharePoint licenses! Check out this blog post to learn more. 
  • Another exciting partner integration joined the Beekeeper Marketplace in June: Butterfly! Butterfly is a mobile survey platform that helps managers get feedback from their teams, no matter where they work. With Beekeeper’s Butterfly integration, managers can send powerful surveys with in-depth analytics via Beekeeper Chat. Read more here
  • iOS users can now share images or files from other apps into Beekeeper directly. From the other app, iOS users can now start a Post or a Chat with an attached image or file directly from a 3rd party app.  
  • Partners and Customers can now build integrations between Beekeeper’s Document Library and other file storage systems. Send files from the Document Library to a 3rd party intranet, or pull files in from another drive automatically and avoid duplicating work.

 

What we fixed

  • The “Styling” option in the Dashboard no longer shows for Group Admins.
  • The More tab label is now translated to “Mehr” for users whose language preference is set to German. 
  • Users no longer see the error “vote already cast” when voting on a poll in Beekeeper’s web app.
  • The New Post button no longer disappears at certain dimensions when embedding Streams using an iFrame. 

 


    Beekeeper Platform - May 2020

    What's new

    • Inline Translations can now be used to translate Campaigns, Surveys, and Chat messages into 100+ languages. To learn more, check out this blog post
    • The Web App has a new look and feel! Streams, Chats, Navigation Extensions, the User Directory, and Notifications have been updated to feel cleaner and easier to read. The Dashboard Side Navigation has also been refreshed to simplify navigation and increase legibility. 
    • In addition to the existing “Link” and “File” options for Navigation Extensions, Admins can now add Chats to specific Navigation Extensions! Organizations can now easily surface Chatbots, help center group chats, and other useful Chat resources. 
    • Custom FAQ Bots are now available on the Marketplace! Upload your company’s internal FAQ and this bot will be able to understand, process, and answer employee questions instantly. With Beekeeper’s Custom FAQ Chatbot, Global Admins just need to drop a CSV into a Chat to provide the Chatbot with answers to frequently asked questions unique to your company. 
    • Beekeeper released a host of new Forms templates, Campaign and Survey templates, and pre-configured Streams to help companies adjust and keep frontline employees safe as they return to work. To learn more, check out this blog post on the Next Normal product package.

     

    What we fixed

    • Users can now load beyond the first page of search results for messages without disruptions to the display. 
    • Videos in Streams no longer open in a separate window in Internet Explorer. 
    • Users can now edit the Labels on their own Posts without opening the full Post editor. 
    • Admins can now add new PDFs as Navigation Extensions, even when the Dashboard window is adjusted to a narrow height.

     


       

      Beekeeper Platform - April 2020

      What's new

      • Users can now submit digital Forms in Beekeeper that automatically forward to a Stream or Group Chat to alert relevant teams. For example, a user could submit a Maintenance Request form that is sent directly to the Maintenance team in a Maintenance Group Chat or Stream. This feature is available to customers as part of the Operational Suite.
      • Customers can now automatically synchronize users from Beekeeper to Whispr via our latest marketplace integration! Frontline workers can also easily access cleaning workflows in Whispr via single sign on from Beekeeper. Click here to learn more. 
      • Customers can now connect their existing document management solution to Beekeeper’s Document Library via our Document Library API. Customers can automatically share files between the head office intranet and the Document Library their front line teams love to keep the whole organization aligned. 
      • Users can now open a menu for each Chat message, where they can choose to copy the message or view information about who has seen the message. 
      • Admins now have the possibility to send a Campaign or Survey to multiple Groups or Locations.

       

      What we fixed

      • The Location drop-down selector no longer changes to Global when editing Campaigns or Surveys that target specific locations. 
      • The Chat inbox on the web app is now updated upon opening. 
      • Admins can now download and upload Shift Schedule Excel templates to Shift Schedules in the Dashboard without receiving any errors.

       


         

        Beekeeper Platform - March 2020

        What's new

        • Beekeeper released a new product package to help companies communicate with frontline staff during the Coronavirus crisis. The package is free for 2 months for companies who roll it out by May 31. It includes exciting new product releases like pre-configured health & safety forms and a smart COVID-19 FAQ Chatbot that answers employee questions with information from WHO and Johns Hopkins University (employees can interact with the chatbot in 100+ languages). Details of the package can be found below, and you can read more about it here.
        Beekeeper Coronavirus Communication Package
        • Admins can now get the full story by adding free text response questions to Surveys. With free text response questions, you can give your employees a voice and an opportunity to express themselves. Want to learn more about this important Survey update? Check out this blog post!
        • If you’ve ever been concerned about hourly staff receiving push notifications outside of work hours, we released an automated solution for you! Connect your time clocking solution to Beekeeper’s User Availability API to automatically mute notifications for off-duty workers. You can read more about this solution here, and access documentation for the API here.
        • Beekeeper released brand new integrations with Paychex, CheckProof, and MobieTrain to help you keep your user lists up-to-date, your frontline operations on-track, and your teams trained. Visit the Beekeeper Marketplace Page or check out this Blog Post to learn more.
        • Partners can now send Authenticated Links in Beekeeper! To enable Single Sign On to your solution from Beekeeper Streams, Chats, Campaigns and more, visit the Beekeeper Developers Portal.

         


         

        Beekeeper Platform - February 2020

        What's new

        • Webhooks documentation has been updated to make life easier for developers who want to build real time chatbot integrations. Want to build a chatbot that helps frontline workers find information faster? Check out our new and improved Webhooks Documentation.
        • Beekeeper’s Coursepath Integration was announced publicly! The integration is available on the Admin Dashboard. Just click “Discover The Marketplace” and find “Coursepath” in the list of integrations to learn more. The integration is also listed with our other integrations in the Beekeeper Marketplace.
        • Beekeeper’s Product Design team released a library of icons to help Admins create a more user friendly, accessible More tab. For more information, reach out to support@beekeeper.io, or get in touch with your Customer Success Manager.

         

        more tab icons

         

        What we fixed

        • Voice Messaging playback now works on the web app in Safari. 
        • End users can now view all of their scheduled shifts in the mobile Shift Schedules interface, not just the most recent shifts.

         


        Beekeeper Platform - January 2020

        What's new

        • Voice Messaging is now available in Chats! For users who don’t have time to text or who just prefer speaking to writing, we’ve added the option to send and receive voice messages via Chat. Want to know more? Check out this blog post
        • The drop-down entitled “Enablement” has been renamed “Toolbox” in the side navigation of the English Admin Dashboard. Have no fear, change-averse friends! The “Toolbox” drop down still contains the same operational features you loved under the “Enablement” tab, like Document Library and Shift Schedules. Ask your CSM to get access to these features if you don’t have it yet! 

        What we fixed

        • Chat Admins now have the option to view and remove suspended users from Group Chats. 
        • Analytics graphs in the Dashboard now adjust to reflect the selected time period again. 
        • Users without Admin access are now notified that they don’t have access to the Dashboard in the event that they find a link to the Admin Dashboard on mobile.  

         


        Beekeeper Platform - December 2019

        What's new

        • Webhooks are now available for Beekeeper Chats! With Webhooks, you can forget about API polling and start building chatbot integrations that bring information from third party tools to users instantly in Beekeeper. Visit the Beekeeper Developers Portal to learn more and start building. 
        • Beekeeper’s Chat Message trigger has been updated to send information instantly to third party tools via Zapier. If you have an existing chatbot that uses Zapier to send messages from Beekeeper to other systems, you can update the Zap to send messages instantly.

        What we fixed

        • Photos uploaded to the web app now load more efficiently and consistently. 
        • Newly uploaded files now immediately get sorted and displayed in alphabetical order in the Document Library. 
        • Admins can once again view all previously moderated Posts in the Admin Dashboard by going to Streams → Moderation → History.

         


        Beekeeper Platform - November 2019

        What's new

        • More exciting updates for Beekeeper Documents users! 
          • Admins can now upload multiple documents at once to Beekeeper’s Document Library! Bulk upload documents into an organized, mobile-friendly library to share with your frontline teams and rename each file in the upload window. 
          • Admins can also easily keep files up-to-date by simply replacing the file with a newer version in the Dashboard with the new “Add New Version” functionality. Any links already shared will redirect to the updated file, so Campaigns or Navigation Extensions based on the link will always send users to the updated version. 
        • Beekeepers Shifts API is live! Now, you can integrate Beekeeper’s Shift Schedules interface with your preferred shift scheduling tools using our Shifts API. API documentation is available online at developers.beekeeper.io
        • New users and admins can get the most of Beekeeper faster with new Automated Onboarding in the mobile app, web app, and Admin Dashboard. Web and Mobile Automated Onboarding Flows walk new users through the Admin Dashboard or mobile app when they first sign on. 

        What we fixed

        • Help and onboarding task list buttons no longer overlap in the web app. 
        • CSV downloads of user lists no longer download as Excel files. 
        • When switching Locations in the Dashboard, the page now updates automatically. 
        • The “Copy Link” button is now visible for Documents in Internet Explorer 11. 
        • Admins can now easily drag posts into custom Slideshows.

         


        Beekeeper Platform - October 2019

         

        What's new

        • iOS users can now paste images and gifs into Chats on mobile! Simply copy the image or GIF you’d like to share, and paste it into a Chat or Group Chat to share with coworkers. Android users already enjoy a similar functionality, so we made this change to give Apple users the same option.

        • Campaigns and Surveys have gotten an upgrade: 

          • Now, customers can send a Campaign or Survey to hundreds of thousands of users at once without slowing down or impacting the speed and performance of the app.

          • What’s more, Campaigns and Surveys of all sizes should now consistently send in a timely manner without any support from an engineer.

        What we fixed

        • Editing a post on iOS no longer automatically removes attachments to the post. 

        • Global admins can now add users to Locations from the “Locations” tab on the user profile in the Dashboard. 

        • Admins are now able to upload any file under 10MB to Nav Extensions. 

        • Beekeeper email notifications are now easier to read when your device is in dark mode.

        • Deleting Shift Schedules now also deletes all of the shifts which are part of the schedule.

         


        Beekeeper Platform - September 2019

         

        What's new

        • The Bot Accounts page of the dashboard has been updated to give Global Admins more options: 
          • Want some bots to be interactive and show up in the user directory, and others to be more behind-the-scenes? Now you can have it both ways! Set bots to be visible or invisible to end users depending on your goals. 
          • Admins can now set admin permissions for bots on a case-by-case basis, granting admin access for bots that need it while maintaining a lean, secure administrative structure. 

        What we fixed

        • We’ve added the start and end date to the Dashboard Analytics URL to make it easier to keep a set date range on display when you refresh the Dashboard analytics page.
        • The Content Analytics page now loads and displays up-to-date analytics on Internet Explorer 11.
        • Extra-long links now remain intact, even when the display is cropped to accommodate smaller screens. 
        • Typing Shift + Enter in Chats now produces a line break on Firefox.

         


         

        Beekeeper Platform - August 2019

         

        What's new

        • If you’re currently testing Documents, you’ll love these improvements!
          • It is now possible to copy secure links to files and folders in Documents to share within Beekeeper.
          • You can now also upload more file types to Documents folders. The full list of accepted file types is: pdf, jpg, gif, doc, docx, xls, xlsx, ppt, pptx. 
        • If you're interested in testing Documents, please contact your Customer Success Manager or Customer Support. 

        What else is new?

        • CSV and Excel exports from the Admin Dashboard now include a UTC+0 timestamp based on your default timezone. Tip: You can edit the default timezone of your Beekeeper platform under ‘General Settings’ in the Dashboard. 

         

        What we fixed

        • Group admins can no longer generate QR codes for Location admins.

         


         

        Beekeeper Platform - July 2019

         

        What's new

        • Engagement Benchmarking: compare activation rate and other key engagement metrics across multiple Locations and Groups from the Admin Dashboard. This replaces the tab “Engagement by Profile Field”, which has now been deactivated.
        • Send Chat messages or create Posts to remind employees of specific anniversaries (birthdays, work anniversaries, expiring certificates) based on Profile Field data. Newly available with Zapier. For more information on how to set this up, check this Birthday Reminders Help Center Article.
        • Location Admins can generate individual paper invitations for users in their Location. Check the Locations Help Center Article for more information on how to enable and use Locations.
        • Display a subheader in 1:1 chats with role or (Zapier-enabled) out of office status. Please ask your Customer Success Manager for more information on this new optional feature.

         

        What we fixed

        • Small performance and reliability improvements for User Sync Apps.
        • Payslips from Mirus can now once again be opened from Beekeeper.
        • Global Admins can once again generate individual paper invitations (this affected only customers using Locations).
        • Chat widget is now translated into German for German-speaking customers.
        • Improvements in viewing photos sent in Chats on the web app.

         


         

        Beekeeper Platform - June 2019

         

        What's new

        • Location Admins can now import users directly to their Location. It is also possible to specify in the import whether each user is an Administrator (A) or a Member (M). However, this user specification is an optional feature which can be enabled by your Customer Success Manager.

         

        What we fixed

        • The “More” button below Daily Active Users and Monthly Active Users in the Dashboard now leads to a more detailed breakdown of the statistics again.
        • Images sent in chats can now again be viewed in full size instead of in a compressed format.
        • Unit Admins can now once again export users.
        • When a new Stream is assigned to a Location, users can by default read and post on the Stream. Previously, the default permission was read only.
        • Users can now once again successfully create posts in their Location stream.

         


         

        Beekeeper Platform - May 2019

         

        What's new

        • Start a conversation with our helpdesk, file tickets and search the Help Center with our new Zendesk widget. The widget is visible to admins in the Beekeeper Dashboard and web app. 
        • Show or hide bot accounts in the app from the Dashboard. If you create or edit a bot, you can now choose whether you want to make it visible to users. If you make the bot invisible to users, it will not show in your User Directory and it will not be possible for users to message the bot or tag it in a post.

         

        What we fixed

        • No more stuck Campaigns and Surveys! We worked on making these more reliable, so you can use them to their fullest potential.
        • Organizational Unit and Location admins can now once again successfully update Navigation Extensions.
        • Slideshows now load faster.
        • Admins of customers using the Swiss datacenter can now once again upload new icons for navigation extensions. 
        • In mid-May, customers in our Swiss data center also encountered an issue with uploading and exporting files. This included photo uploads to posts, user import/export and navigation extension creation. Thanks to everyone who reported this, the issue was quickly identified and fixed. 
        • Links to Help Center articles from the Dashboard are now working once again. You can access the new Admin Help Center from adminhelp.beekeeper.io.
        • Email notifications for new posts relate only to streams to which the recipient has access.  

         


         

        Beekeeper Platform - April 2019

         

        What's new

        • Pending Users: Users who have been created but have not yet logged in are hidden from the User Directory and Search, and cannot be tagged in posts or receive chat messages. Contact your Customer Success Manager to enable this setting.
        • Admins can export results from campaigns as an excel file as long as the campaign is not anonymized.
        • We no longer support mobile apps below version 4.23.5. Any users logging into these mobile apps will see an outdated version announcement and be forced to update their app. 

         

        What we fixed

        • You can now include special characters in your unique names for your Locations and Organizational Units. For example, Zürich.
        • We made significant improvements to the reliability of push notifications, after experiencing some issues with push notifications not being sent.
        • Choose to show 100, 200 or 500 users in your Dashboard user list. Previously, the list would default to 100 even if other options were selected.
        • Posts containing videos are now being reliably published. Some users experienced an issue where if the video upload failed, no error message was shown and the post was not published.
        • The “Change Password” page on the web app is now appearing in your chosen language. Some of our users noticed it was appearing in English - thanks for pointing it out!
        • Non-standard domains are now accepted for iFrame embedding and can be whitelisted from the Dashboard.
        • Beekeeper iFrames on Internet Explorer 11 no longer flicker when updating with new posts.

         


         

        Beekeeper Platform - March 2019

         

        What's new

        • We made some improvements to the look and feel of Search on the mobile apps.
        • Search on the web app is now similar to Search on the mobile apps - it is faster, gives more accurate results, and can be easily filtered by content type (Posts, Comments, People, Group Chats and Messages).

         

        What we fixed

        • We fixed a small issue with our user sync apps, which should now be working as expected.
        • Locations are now ordered alphabetically by name in the Dashboard.

         


         

        Beekeeper Platform - February 2019

         

        Hyphen Surveys

        We are proud to introduce a new integration with Hyphen, the cutting-edge employee feedback survey tool. Check our marketplace listing and blog post for more information. You can also sign up for the webinar.

         

        Hyphen surveys on web and mobile

         

        Zapier

        Beekeeper is now a supported app on Zapier, the integration for integrations. Zapier enables you to easily set up your own integrations between Beekeeper and other apps to automate recurring tasks and save time. Check out the Marketplace listing for more information.

         

        Zapier marketplace with Beekeeper listed

         

        What else is new?

        • Photo Gallery Posts have arrived! Add up to 50 photos, videos or GIFs to a single post to create more detailed how-to’s, bold visual announcements, photo galleries from events and more. The number of document uploads within a single post remains at 8. 
        • Long names (between 24 and 32 characters, e.g. “Elizabeth Berndsen-Friedmann") are now presented in full in the app and are not shortened.

         

        What we fixed

        • Hidden posts in the Moderation Inbox no longer show in Search results. 
        • SMS login messages are now sending correctly, even if the phone number you entered has spaces in it.
        • Only the sender of a Campaign can send a follow-up message.
        • Saved draft Surveys now include your selected Groups. 
        • User sync apps were experiencing some problems, but they are now behaving as expected.

         


         

        Beekeeper Platform - January 2019

         

        What's new

        • We’ve been hard at work building a couple of big new features. Stay tuned for more updates!
        • Group chat name changes now appear in the chat as an event message. Event messages are the little grey messages that appear in the chat, e.g. when someone new is added or someone leaves.

         

        What we fixed

        • Personalised paper invites for new user onboarding are now loading correctly.
        • Daily email notifications are now being sent again.
        • We improved the Dashboard experience on the mobile app. In particular, we enabled the Dashboard to be viewed in landscape mode and improved the experience of logging in as the Company Account.
        • Posts deleted by moderators no longer appear in mobile search. This issue only affected customers in the US.
        • Email addresses containing a hyphen, e.g. “example@hello-world.com”, are no longer redirecting to webpages matching the text following the hyphen (in this example “world.com”).
        • Labels in the Analytics Dashboard are now displaying correctly when the mouse pointer hovers over them.

         


         

        Beekeeper Platform - December 2018

         

        Search on Mobile

        Search on Mobile has been released to everyone! Users can now search content by entering a keyword in the mobile app, and navigate all results by posts, comments, people, and chat messages.

         

         

         

        Anonymized Surveys and Campaigns

         

        Anonymize the responses to any Survey or Campaign by clicking the new anonymization toggle in the Dashboard Survey/Campaign creation wizard. Recipients of the Survey are informed that their responses will be anonymized.

         

         

        Product Portal

         

        Keep track of new and planned developments and submit feedback directly to us via the Product Portal. If you are a Beekeeper customer, you can access this from your Dashboard. Simply click on your profile at the top right and select  “Submit Feedback”.

         

         

        Call from Chat Messaging

         

        If your chat partner has a mobile number saved in their Beekeeper profile, you can now call them directly by tapping the phone icon in the top right corner of the chat screen.

         

         

        Admin Rights Notifications

         

        Users who receive any type of Admin right for the first time can now be automatically informed via push notification. Please contact your Customer Success Manager if you wish to use this feature.

        Notifications trigger with a 5 minute delay to prevent immediate notification if a user is accidentally given Admin rights. The notifications appear as a push notification on mobile and an in-app notification on web, and will only appear if the user is given admin rights for the first time. For example, if a user becomes a Group Admin for the first time, they will receive a notification. If they then become a Global Admin 6 months later, they will receive another notification.

         

        What we fixed

        • Survey questions are now being successfully sent to all users.
        • For customers using the Inline Translations app, comments are now correctly translated on web and mobile.
        • PDFs for personalised invites/paper invitations are now successfully being generated for tenants in our Irish and German datacenters.
        • Navigation extensions for files are now opening successfully in Windows 10, Internet Explorer 11.

         


         

        Beekeeper Platform - November 2018

         

        Privacy Package

        We respect data privacy above all else. We believe our users should be able to enjoy Beekeeper without fearing their engagement with the app is being used to measure their performance. That’s why we’ve released a package of new optional features to help you respect personal data privacy in your company’s Beekeeper app.

        Please contact your Customer Success Manager if you wish to use any features in this package:

        1. Hide “User Activity” on profiles in the web app so that posts created, likes, and comments are not visible to other users. The total count of likes, comments and posts remains.

        2. Hide “Last Seen” on user profiles to prevent others from seeing when an individual was last on the app.

        3. Hide the names of users who have liked posts and comments and display only the total number of likes to prevent others being able to track an individual’s preferences.

         

         

        What else is new?

        • Check out the newest release notes and keep track of what’s in our pipeline via the profile drop-down menu in your Beekeeper Dashboard.
        • We improved the status messages in the moderation inbox on the Dashboard to be more informative.

         

        What we fixed

        • Notifications no longer show for posts which were already moderated and removed.
        • The “no scheduled posts” label on streams is no longer visible for those who do not have posting rights for the stream. The edited time and date for scheduled posts is now also reflected in the Stream view.
        • Group Chat conversations were still showing in the inbox of users who had been removed from the conversation. We made sure that when users are removed from a group chat, it is no longer visible to them.
        • The “Users” tab on the dashboard should now load correctly. Previously it was occasionally showing as empty.
        • Hitting “enter” while typing a label for a post replaced what had been typed with a defined stream label. This is now fixed.
        • Various issues were fixed regarding the UltiPro user sync app incorrectly removing users from groups.
        • The order of images on a post was changing when the post was edited or pinned. We made sure the images you upload remain in the correct order, even after the post is edited.
        • Posts pulled into streams from external sources via an RSS integration were ignoring stream settings such as deactivated commenting. This is now fixed.
        • German Dashboard translations for the moderation inbox were broken in Internet Explorer and showing as “Administration” instead of “Moderation”. The moderation inbox is now correctly labelled.

           


         

        Beekeeper Platform - October 2018

        Empty states

        If you haven’t used certain engagement features before, the empty state for these features in the dashboard is now more informative and provides helpful information about what the feature is. Some of our users may have noticed this feature arrive a few months ago, but it has now been enabled by default for all of our customers.


        Chat improvements now enabled for all users

        Chat message receipts, typing notifications, scroll to bottom and “last read” markers are now enabled by default for almost all customers, except if customers have asked to be excluded.

         


        What else is new?

        • You can now see why an SFTP user sync import failed thanks to a helpful new error message.
        • It is now possible to see if permissions for a user are inherited from a group in the Streams section of the Dashboard.
        • German and French have been made more formal, replacing "Salut" with "Bonjour" and "Hallo" with "Guten Tag" in paper invites, moderation messages, login notifications, digest emails etc.
        • The written content in the dashboard moderation inbox was improved to be more professional.  
        • Leaving group chats, muting//unmuting chats and archiving/unarchiving chats is now faster.
        • If you access the web app from mobile, it should now be translated. Previously it was English only.
        • Emojis are now rendered correctly everywhere on Web.
        • Search on Mobile has been ramping up over the past few weeks and is also linked to a lot of backend improvements in the Dashboard analytics. We’re testing the feature on ourselves first, and will then conduct a staged release to small groups of customers.

         

        What we fixed

        • User imports with 0 users no longer cause the system to freeze.
        • Notifications about posts that have been moderated and removed no longer show.
        • The edited date/time for scheduled posts is now reflected in the stream view.
        • Conversations were still showing in the inbox after users left a group chat, but were no longer accessible. We made sure that when you leave a group chat, it is no longer visible.
        • The order of images on a post now remains the same after the post is edited or pinned.
        • Hitting ‘enter’ after typing in a label for a post was adding a defined stream label instead of your text. This is now fixed.