CUSTOMER SUCCESSWhen we ask our customers what they like the most about Beekeeper, we often get the response “my Customer Success Manager." This is not a surprise to us, nor does this happen by coincidence. At Beekeeper we have worked hard to build a proactive and highly supportive customer success model.
ABOUT THE CUSTOMER SUCCESS TEAM
While the workplace app we offer is very intuitive and easy to use, the communication challenges our customers face are not so simple. That’s where our talented team comes in to help. As product, content, and technical experts, Customer Success Managers help customers overcome communication challenges and bring out the best in their employees with our internal communications platform.
In addition to world-class customer relationship management from our Customer Success Managers, we also offer a wealth of resources, including our Help Center and online webinars. We want to make sure you have everything you need to improve communication at your company by providing the best insights and most effective team communication tools.
MEET SOME OF OUR CUSTOMER SUCCESS TEAM MEMBERS
Our Customer Success team is a motivated and inspiring group that helps our customers drive organizational change through internal communication. I am excited to come to work every day to collaborate with my supportive and ambitious colleagues and to work together to help our customers overcome the challenges that they face with internal communication.
As a Customer Success Manager, my role is to build relationships with our customers and to help them implement Beekeeper by meeting objectives such as improving employee engagement and increasing work productivity. I feel very fortunate to be working with such supportive people, some of whom have become more than colleagues.
As a Customer Success Engineer, I play a dual role of software engineer and technical mentor to Customer Success Managers. It’s very satisfying to empower managers so that they can knowledgeably discuss engineering topics with customers. I also like contributing to individual projects based on my expertise in the domain of data science and machine learning.
In my role as a Strategic Customer Success Manager, it is inspiring to see the impact that this has on big organizations. Project team members' faces light up when they see their sales assistants or the kitchen staff sharing their first posts about their daily life at work. On the other side I can see employees' excitement when they can finally share their success and learning through posts, pictures and chats.
As the Communications Manager in the Customer Success Team, I produce engaging, informative and smart communication pieces to help customers make the most out of Beekeeper. I create various types of content, from tutorial videos and help center articles to infographics and blog posts. I love my job because it gives me the chance to be creative while helping people to stay connected using an awesome communication tool.
My role involves being the first point of contact when customers have a question about Beekeeper. It's really interesting to hear the variety of queries that customers have. I answer customers' questions and I also identify recurrent themes and make sure our Help Center can address them. The best thing about my job is the satisfaction I get from helping customers to improve employee experience.
“The support we received in the beginning like PowerPoint templates for the launch was very helpful. Any time I have a question, I send an email and I get either a phone call or a reply back within an hour. Every time. All the customer support has just been really amazing.”