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5 Ways Technology Is Changing The Guest Experience

August 23, 2018 | Hotel Speak

Technology continues to shape our daily lives, even within the realm of hospitality. Hotel properties are now spending more than ever on new technology to enhance the guest experience, within the guest rooms themselves and even behind the scenes for backend operations.

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Guest Satisfaction Starts with Employee Communication

August 15, 2018 | Hotel Management

As it turns out, a positive guest experience begins with employee experience. Increasingly, more hotels are adopting an employee-first mindset and have been reaping the rewards in increasing guest satisfaction scores. 

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