Heathrow is Europe’s largest airport and one of the world’s top international aviation hubs, powered by a team of 6,500 employees. As the UK’s global gateway, Heathrow welcomes more than 78 million passengers every year. There was no digital access to internal communications for their non-desk workforce, and no email correspondence between Heathrow’s frontline workers and office-based teams. This left staff reliant on word-of-mouth information sharing or having to constantly monitor break room bulletin boards.
With Beekeeper’s mobile-first platform, Heathrow has transformed operational communication by:
- Moving paper-based shift management and schedule swapping online, reducing processing time from a week to just a day or two.
- Communicating airport safety messages and enabling maintenance reporting in real-time directly with frontline workers across the airport.
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“We use Beekeeper for daily briefings. Beekeeper enables this kind of increased preparation in terms of getting info that is relevant to your shift. The ability to communicate with colleagues has improved significantly since the adoption of Beekeeper.”