Hospitality is an inherently personal industry. At its core, hospitality is driven by people who are passionate about serving others and want to give them a best-in-class travel experience.
Sometimes, though, the hospitality industry can almost get too personal. It’s not uncommon for managers to call employees at home to fill shifts or message them via their personal WhatsApp. Sure, the lines between work and personal life are blending in all industries. But when it comes to communication, hotels need to take care to manage employees in the most efficient way — while still prioritizing wage and hour laws.
Andrada Paraschiv shares a few ways hospitality companies can use technology to ensure compliance with wage and hour laws.