Adopting team collaboration software for your workforce is an important milestone. It signals to your employees that you are prepared to support them with the technology necessary to thrive in their role at your organization, and a commitment to improve communication with your workforce. It can also reinforce good faith among your employee base that your leadership team is armed with the necessary foresight to maintain a competitive edge using automation and digital workplace tools.
Team apps have become increasingly necessary for frontline workers to thrive in a digital world. Despite the ubiquity of digital workplace software, it can still be difficult to decide what particular tool will work for your employees without seeing it in action first. When evaluating which team collaboration software will be best for your organization, it can be a bit overwhelming to navigate the various digital workplace apps on the market.
Assess Potential Use Cases for Your Digital Workplace
To understand which team collaboration software features will be most important for your team, take a moment to assess what your workforce’s interaction with the team communication app would look like on a day-to-day basis. This is contingent on the specific needs of your industry, and your team communication app should be tailored to meet them. The following are examples by industry of key functionalities your digital workplace solution should address:
- Hospitality workforce: automated workflows for maintenance and guest requests and Integrations with existing HRIS.
- Manufacturing workforce: compliance training modules and confirmation campaigns for crisis communications.
- Retail workforce: digital scheduling capabilities and instant store-wide internal communication.
- Healthcare workforce: HIPAA security for sensitive patient data and 24/7 mobile collaboration.
Consider Ease of Implementation and Support for Your Workforce
The success or failure of any team communication app initiative is largely contingent upon the kind of support you receive from your vendor – before and after the rollout. Make sure your team app customer success team has a multi-step implementation strategy in place to guide you and your workforce through the implementation process.
This process should thoroughly address the following phases:
Clear expectations should also be set around customer service ticket turnaround time, as well as an established action plan if any technical issues arise.
Understand Team App Security Capabilities
In addition to looking out for robust implementation and support infrastructure, you should also make sure your team collaboration software is fully equipped with the data security protocols your organization needs to run smoothly. Before you commit to a team communication app, investigate the digital workplace software performance around data protection. ISO 27001 certification, GDPR compliance, and HIPAA security are just some of the top security must-haves.
Even if your organization is still playing catch-up on the technology frontier, it’s never too late to begin the process of adopting a team communication app to improve communication with your workforce.