For food retailers, the astronomical growth of e-commerce in 2020 initiated an industrywide revolution.
Older operating models no longer mapped onto this new demand, storefronts became order fulfillment centers, and brands rapidly introduced delivery and curbside services. What could have taken years took mere months.
These pivots might seem sudden, but they represent a fundamental shift in shopping behavior and will determine how retailers operate post-pandemic. As a leader in the food retail space, you need to get to grips with what this shift means. Learning how to improve operational efficiency in retail is the key step to take if you’re going to capitalize on today’s opportunities.