We’re living in an unprecedented time — and it’s drastically affecting retail employees. After all, none of us expected to live through a global pandemic that would uproot economies around the world.
Retail employees are working harder than ever, and many must also deal with reduced hours, layoffs, or furloughs. That makes it all the more important for employers to provide the most positive experience possible to show appreciation and keep workers engaged.
Employees want to be heard, which means top-down communication won’t cut it: Modern workers want to be engaged in a two-way conversation with leadership and feel like they have a say in their experiences.
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