Frontline Innovation

In the hotel industry, success is driven by happy, loyal guests. To drive loyalty through guest satisfaction, your hotel staff must go above and beyond customer expectations. Without smooth internal communication among hotel staff,...5 min read

These days it’s common to see consumers ordering meals or car rides via their smartphones, booking hotel or flight reservations with a few taps, and order products with two-day delivery. But with the emergence of crowdsourcing companies...6 min read

Hospitality is an inherently personal industry. At its core, hospitality is driven by people who are passionate about serving others and want to give them a best-in-class travel experience. Sometimes, though, the hospitality industry...1 min read

With the crush of new concepts coming at hoteliers basically on a daily basis, choosing from among myriad options what might work and at the same time provide a value-add, cost-effective addition to operations has become an art form...1 min read

In the competitive industry of hospitality, finding ways to stand out from the crowd and stay up-to-date with hospitality trends (e.g. hospitality apps) is more important than ever. Whether you lead a management team at a five-star...5 min read

We’re thrilled to announce that our customer, Exclusive Collection won a highly coveted Hotel Catey award! They took home the prestigious title for ‘Best Use of Technology’ for the innovative way they’ve leveraged Beekeeper...4 min read

The hospitality industry is facing a unique set of challenges. The industry has experienced rapid growth over the past decade, while at the same time, a labor shortage crisis has made it difficult for hotels to keep up with their operational...3 min read

Marketing is often thought of as an external strategy — a way to persuade consumers to buy into your service or product. Companies often overlook the need for internal marketing to connect their brand to their employees for better...6 min read

We just wrapped up another webinar! Our former VP of Hospitality, Connie Rheams sat down with David Sherwyn, Professor, Lawyer, and Academic Director of the Center for Innovative Hospitality Labor & Employment Relations at Cornell...10 min read