What’s the secret to exceptional occupancy rates, an enviable work culture, and engaged frontline employees? The answer lies in your company increasing employee engagement and internal communication strategies. Alongside fellow hospitality thought leaders, Andrada Paraschiv, Head of Hospitality at Beekeeper, will present industry best practices and key ways to drive employee engagement, performance, and revenue growth with digital workplace apps.
The panel will also focus on how employee engagement leads to exceptional guest experiences. This presentation is part of a hospitality expert panel at the National HR in Hospitality Conference and Expo, taking place March 5-7, 2018, at The Cosmopolitan in Las Vegas.
Engaged Frontline Employees Are Your Brand’s Best Ambassadors
Frontline employees are the primary representatives of your brand and can be the primary champions of your company, too. Joining Andrada Paraschiv for the panel titled, “How to Engage Your Frontline Employees,” are Erica Carey, Senior Director, Digital Product Management, Hilton Worldwide; Jason Brown, Head of People, 1 Hotel Brooklyn Bridge; and Jeff David, Managing Director, The Watergate Hotel.
The panelists will share how Beekeeper’s award-winning digital workplace app has transformed their teams’ internal communication, increased employee engagement, and empowered frontline employees through company-wide alignment on common goals, real-time delivery of critical information, and opportunities for performance recognition.
1 Hotels’ Colleen Kerrigan, of Conference Services at 1 Hotel Central Park, credits Beekeeper as, “100% the most important internal communication tool that we have at this hotel to help us operate.” Beekeeper’s digital workplace app is the primary communication tool used for the property’s Morning Rally, where the team gathers together to go over pre-shift information, including daily VIP arrivals, events, and overall guest check-ins and check-outs.
Best of all, the Beekeeper digital workplace app makes this information accessible on-the-go, and 24 hours a day, enabling unified communications, employee engagement, and mobile collaboration for the whole team no matter what shift they work.
Why Employee Connection and Employee Engagement Matters
Historically, the hospitality industry has prioritized the guest experience and spent fewer resources on the employee experience. In this panel discussion, attendees will gain significant insights on how to successfully steward frontline employee experience and engagement and reduce turnover while providing exceptional customer service.
The panel will address why implementing effective communication tools in the workplace, such as a digital workplace app like Beekeeper, translates into happy employees, loyal guests, and satisfied investors.
What you’ll gain from this employee engagement panel:
- Hearing from hospitality experts how your company’s internal communications directly affect employee engagement and employee connection to your brand
- Employee engagement is integral not only for employee performance and satisfaction, but for an optimal guest experience
- Learning ways to ensure your frontline employees feel informed, connected, heard, and recognized
- How to increase frontline employee connection, collaboration, and performance through leadership-led, three-way internal communication
- How a digital workplace app like Beekeeper benefits your entire team with real-time, unified communications that connect leadership and frontline employees alike
Be sure to check out booth #313 and attend Beekeeper’s breakfast panel, “How to Successfully Engage Your Frontline Employees,” in person! Join the panelists and Beekeeper team for lunch and an informal roundtable discussion on employee engagement best practices to ask any questions and snag your very own Beekeeper pashmina.